Development Operations & Events Assistant
Jewish Big Brothers Big Sisters of Los Angeles (JBBBSLA)
Department: Development
Reports To: Development Operations & Events Manager
Status: Full-Time, Non-Exempt, Union 6A
POSITION SUMMARY
Jewish Big Brothers Big Sisters of Los Angeles (JBBBSLA) is seeking a highly organized, detail-oriented, and mission-driven Development Operations & Events Assistant to support the organization's fundraising, donor engagement, and event initiatives. This position plays a critical role in the daily operations of the Development Department by coordinating donor database management, gift processing, donor communications, stewardship activities, and event logistics. This position is a position within the bargaining unit that is covered by the Collective Bargaining Agreement between JBBBSLA and The Jewish Communal & Social Agency Employees, Local 800 of the American Federation of State, County and Municipal Employees (AFSCME, AFL-CIO, Local 800).
The Development Operations & Events Assistant works closely with the Development Operations & Events Manager, Chief Development Officer, development staff, volunteers, board members, donors, and vendors to ensure all fundraising operations are executed efficiently and accurately. The ideal candidate is a proactive team player with strong administrative, customer service, and organizational skills who thrives in a fast-paced environment and is passionate about supporting JBBBSLA's mission.
ESSENTIAL DUTIES
Development Operations & Database Management
- Support the day-to-day administration of the Raiser’s Edge NXT database, ensuring accuracy, completeness, and integrity of donor records.
- Process and batch gifts, pledges, sponsorships, and event payments.
- Generate donor acknowledgement letters and ensure timely donor recognition.
- Enter and maintain donor, volunteer, sponsor, and prospect records.
- Process and reconcile online donations and event registrations.
- Assist with regular database audits, cleanup projects, and data quality initiatives.
- Generate reports, queries, lists, and mailing segments for fundraising campaigns and donor stewardship efforts.
- Maintain accurate records of donor interactions, event participation, and fundraising outcomes.
- Assist with donor research and prospect identification projects.
- Coordinate with Finance to support gift reconciliation and record accuracy.
Donor Communications & Stewardship
- Coordinate production and distribution of fundraising appeals, newsletters, event invitations, and donor communications.
- Create and manage mailing lists, donor segments, and email distribution lists.
- Assist in developing donor stewardship materials, recognition lists, and impact reports.
- Create online donation forms, campaign pages, and event websites.
- Support donor engagement efforts through timely follow-up and excellent customer service.
- Respond to donor inquiries and assist with donation-related questions.
Event Support & Logistics
- Support planning and execution of all fundraising, stewardship, and cultivation events, including:
- Board and committee gatherings
- Manage event registration processes and attendee communications.
- Maintain event sponsorship, auction, underwriting, and guest tracking records.
- Coordinate event materials including nametags, signage, seating charts, registration lists, and guest packets.
- Track gifts-in-kind, sponsorship commitments, and auction item donations.
- Assist with vendor communication and logistics coordination.
- Support event committees and volunteer engagement efforts.
- Provide onsite event support, including registration, donor hospitality, setup, and breakdown.
- Maintain master records of event solicitations, sponsorships, and donations.
Administrative Support
- Answer agency main phone line and route inquiries appropriately.
- Schedule meetings and prepare development materials as needed.
- Assist with preparation of board and committee meeting materials.
- Maintain organized digital and physical development files.
- Order and manage inventory of development and event supplies.
- Support special projects and fundraising initiatives as assigned.
- Work collaboratively with Development, Finance, Marketing, and Program teams to support organizational goals.
- Perform other duties as assigned.
QUALIFICATIONS
Required
- Bachelor's degree or equivalent combination of education and experience.
- Minimum of 2 years of experience in an administrative, development, nonprofit, or customer service role.
- Experience working with donor databases, CRM systems, or related technology platforms.
- Strong attention to detail and commitment to accuracy.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills.
- Advanced proficiency in Microsoft Word, Excel, Outlook, and related applications.
- Ability to manage multiple projects and deadlines simultaneously.
- Ability to work both independently and collaboratively.
- Strong customer service skills and professionalism when interacting with donors, volunteers, and board members.
- Ability to work occasional evenings and weekends for events.
Preferred
- Experience with Raiser’s Edge NXT or similar donor database.
- Experience supporting fundraising events or nonprofit development initiatives.
- Experience with event registration and online fundraising platforms.
KEY COMPETENCIES
- Donor Database Management
- Gift Processing & Acknowledgements
- Fundraising Administration
- Organizational Excellence
PERFORMANCE EXPECTATIONS (FIRST 12 Months)
- Accurately process gifts and donor transactions within established timelines.
- Maintain donor records and event data with a high degree of accuracy.
- Ensure timely donor acknowledgement and stewardship communications.
- Successfully support the execution of all major fundraising and stewardship events.
- Produce accurate donor lists, reports, and mailing segments as requested.
- Demonstrate strong responsiveness and customer service to donors, volunteers, and stakeholders.
- Contribute to a culture of philanthropy and operational excellence throughout JBBBSLA.
COMPENSATION & BENEFITS
JBBBSLA offers a competitive compensation package commensurate with experience. ($28-$32/hour) We enjoy a collaborative, mission-driven culture and a team dedicated to strengthening the lives of children, adults, and families throughout Los Angeles.
Benefits Include
- Early closure on Fridays in observance of Shabbat, creating a 38-hour work week
- Paid federal and Jewish holidays
- Generous paid vacation, sick leave, and personal days
- 403(b) retirement plan with employer match after one year
- Medical, vision, and dental insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Paid life insurance (after one year)
- Paid long-term disability insurance (after 60 days)
- Professional development opportunities
TO APPLY: please send resume and cover letter to [email protected] and enter Development Operations & Events Assistant in the SUBJECT line. No phone calls, please.