Chief Operating Officer

The Chief Operating Officer is a senior member of the Executive Leadership Team responsible for the safe, efficient, and mission-aligned operation of Yeshivah of Flatbush’s campuses and operational infrastructure. The COO provides strategic leadership and proactive planning to ensure that all operational functions are aligned with the school’s mission, vision, and long-term goals, and that the organization’s systems and environment consistently support both daily excellence and long-term institutional growth. 

The COO oversees facilities, maintenance, cleaning, campus safety, food services, IT infrastructure, data management, capital projects, real estate management, vendor relationships, and other essential services. In this role, the COO is accountable for service quality, operational efficiency, and the development of scalable systems, while fostering strong cross-functional coordination across departments. 

The COO partners closely with the Executive Vice President, CFO, school leadership, division heads, Board committees, and external partners to ensure high-quality service delivery, fiscal discipline, regulatory compliance, and proactive risk management, while maintaining a clean, safe, and well-maintained environment for students, faculty, staff, families, and visitors. 

Key Responsibilities 

Executive Leadership & Strategic Direction 

• Serve on the Executive Leadership Team and contribute to institutional planning, strategic priorities, operational decision-making, and long-term campus planning. 
• Develop and strengthen operational systems, procedures, service standards, accountability structures, staffing models, budgets, vendor arrangements, and implementation protocols that support the school’s mission, growth, and sustainability. 
• Provide clear and practical communication to executive leadership regarding operational risks, service issues, project status, budget matters, and recommended solutions. 

Capital Projects, Construction & Real Estate 

• Lead the planning, execution, and coordination of construction, renovation, repair, and capital improvement projects, with accountability for scope, phasing, timelines, budgets, regulatory compliance, and minimal disruption to school operations. 
• Serve as administrative liaison with architects, contractors, engineers, consultants, and the Real Estate Committee on facilities planning, leases, acquisitions, dispositions, and related matters as assigned. 
• Partner with the CFO and Executive Vice President on capital project planning, project budgets, vendor selection, bid review, contract negotiation, reporting, phased renovations, space utilization, enrollment considerations, and program growth. 

Campus Operations & Facilities Management 

• Provide executive oversight of campus operations to ensure that all school facilities are safe, clean, fully functional, and compliant with applicable health, safety, and regulatory standards, consistently supporting daily school activities and events. 
• Supervise and support the Director of Operations, establishing clear performance expectations, service standards, and accountability systems across maintenance, cleaning, groundskeeping, building operations, work-order management, preventive maintenance programs, inspections, and related vendor services. 
• Oversee space planning and campus readiness functions, including classroom and office setup, furniture and storage, event logistics, and operational responsiveness, ensuring effective coordination and timely resolution of facilities issues, emergencies, weather-related impacts, and building system disruptions. 

Campus Safety, Security & Emergency Preparedness 

• Oversee campus safety and security protocols in coordination with school leadership, third-party security providers, law enforcement, government agencies, neighborhood organizations, and community partners, ensuring alignment with institutional priorities across all campuses. 
• Supervise Director of Operations in her oversight of security vendor performance, staffing, coverage, training, protocols, visitor management, access control, camera/security systems, communications protocols, arrival/dismissal, traffic flow, and special-event coverage, establishing clear expectations and accountability. 
• Serve as operational liaison to the Security Committee, New York City Police Department, and other relevant agencies, and maintain emergency preparedness plans, crisis response procedures, fire/evacuation/lockdown drills, incident documentation, and post-incident reviews, ensuring compliance with applicable safety and security regulations. 
• Align security-related grant opportunities and funding requests with the school’s campus safety needs and broader institutional priorities. 

Technology & IT Infrastructure 

• Provide strategic oversight of technology infrastructure and systems across all campuses, including network operations, instructional and administrative technology, and core operational platforms, ensuring reliability, security, and scalability. 
• Supervise and partner with the Director of Technology, establishing clear expectations and accountability for service delivery, system performance, project execution, and user support, while ensuring alignment of technology priorities with institutional goals. 
• Partner with the CFO and Director of Technology to develop and manage technology budgets, vendor relationships, and long-term technology planning, ensuring effective resource allocation and long-term sustainability. 
• Oversee technology governance and project prioritization, ensuring that system implementations, infrastructure upgrades, and major initiatives are aligned with institutional priorities and executed effectively. 
• Supervise the Data Manager and provide oversight of data systems and processes, strengthening data collection, storage, integrity, and reporting capabilities to ensure accuracy, consistency, and compliance with applicable privacy and security regulations. 
• Ensure that reliable, accessible data supports decision-making, planning, and continuous operational improvement across the institution. 

Campus Services, Rentals & Events 

• Oversee campus service operations, including dining services and transportation, ensuring reliable delivery, strong vendor performance, regulatory compliance, and high service quality aligned with institutional needs. 
• Provide oversight of operational support for schoolwide programs, assemblies, parent events, rentals, community programs, and special events, ensuring that the Events Coordinator and relevant operational teams deliver well-coordinated logistics in alignment with institutional priorities and established service standards. 
• Oversee the use of school facilities for rentals and community programming, ensuring effective coordination, appropriate supervision, and alignment with institutional priorities, while supporting efficient utilization of campus space. 

Budget, Procurement & Vendor Management 

• Develop, manage, and monitor departmental operating budgets with the CFO, including maintenance, cleaning, security, IT, transportation, dining services, utilities, supplies, and other operational categories; support capital planning, forecasting, and variance reporting. 
• Lead procurement and vendor management for operational services, establish service-level expectations, performance metrics, renewal calendars, insurance requirements, compliance standards, and contract-management processes. 
• Review vendor performance regularly and recommend renewals, replacements, corrective action, cost controls, process improvements, and resource-allocation strategies that support fiscal responsibility without compromising safety or service quality. 

Risk Management, Compliance & Business Continuity 

• Partner with the CFO, Executive Vice President, school leadership, legal counsel, insurance advisors, and other stakeholders to identify, assess, and mitigate operational risk. 
• Ensure compliance with applicable health, safety, fire, building, sanitation, accessibility, transportation, food service, insurance, accreditation, and operational requirements; maintain permits, inspections, licenses, corrective-action records, vendor insurance documentation, and compliance files. 
• Develop and maintain business-continuity protocols for facilities, IT, security, weather events, utility failures, transportation disruptions, food-service interruptions, and other operational contingencies; ensure procedures are documented, updated, communicated, and consistently implemented. 

Team Leadership, Reporting & Continuous Improvement 

• Lead, supervise, and develop operational leaders and teams, establishing clear goals, organizational structures, and accountability systems that ensure consistent performance, effective communication, and high service standards across all operational areas. 
• Promote a culture of professionalism, responsiveness, safety, and service, fostering strong working relationships across faculty, staff, administration, families, vendors, Board committees, and external partners. 
• Develop and oversee performance management systems, including KPIs, dashboards, and reporting tools across facilities, IT, security, food service, transportation, and capital projects, using data to improve responsiveness, reduce downtime, control costs, and strengthen accountability.
• Lead cross-functional initiatives and special projects as assigned by the Executive Vice President, driving continuous improvement and alignment with institutional priorities. 

Qualifications 

• Bachelor’s degree required; master’s degree in business, education, public administration, nonprofit management, operations, facilities management, or related field preferred. 
• At least 10 years of progressive operations leadership experience, ideally in a school, nonprofit, university, healthcare, hospitality, real estate, or complex multi-building environment.
• Demonstrated experience managing facilities, maintenance, cleaning/custodial operations, security, IT infrastructure, vendors, budgets, cross-functional teams, construction, renovation, capital projects, procurement processes, and contracts. 
• Working knowledge of building systems, preventive maintenance, safety/security protocols, food service, transportation, IT infrastructure, risk management, regulatory compliance, and operational reporting systems. 
• Proven ability to lead teams, set goals, hold people accountable, manage multiple complex projects, and deliver results in a fast-paced environment; strong financial acumen, including budget planning, expense monitoring, cost-benefit evaluation, pricing review, and variance analysis. 
• Excellent written, verbal, interpersonal, and executive communication skills; sound judgment and ability to communicate clearly with administrators, faculty, staff, families, vendors, Board members, and public agencies. 
• High level of integrity, discretion, reliability, strategic thinking, practical problem-solving, calm under pressure, technology fluency, and commitment to collaboration, transparency, and the mission of Yeshivah of Flatbush.