Case Manager

We’re looking for a compassionate problem-solver who thrives in a mission-driven, team-oriented environment.  

The Case Manager serves as the central hub of client care at The Ark. This role helps individuals and families navigate complex challenges with empathy and skill – developing collaborative care plans, coordinating internal and external supports, and helping clients move toward self-reliance and stability. 

What You’ll Do 

• Serve as the “hub” of client support, coordinating care across social services, medical, housing, and financial programs. 
• Partner with clients to create individualized care plans aligned with their needs, strengths, and goals. 
• Provide motivational interviewing, active listening, and basic crisis intervention. 
• Assist clients with public benefits applications (SNAP, Medicaid, LIHEAP, SSI, etc.). 
• Maintain accurate, timely documentation and ensure continuity of care. 
• Participate in team meetings, trainings, and ongoing professional development. 

What You’ll Bring 

Education: Bachelor’s degree in Social Work (BSW) or related human services field required; MSW preferred 

Experience: 2+ years in case management or social services 

Skills: 

• Strong communication, rapport-building, and organizational abilities 
• Familiarity with motivational interviewing, trauma-informed care, or crisis intervention is a plus 
• Knowledge of community resources and referral systems 
• Understanding of basic mental health symptoms for screening and referral 
• Cultural humility and appreciation for Jewish values and traditions 
• Proficiency in Microsoft Word and Teams 

Why You’ll Love Working Here 

• Competitive salary and comprehensive benefits, including health, dental, vision, and 403(b) 
• Paid time off and observance of Jewish and federal holidays 
• Supportive, collaborative workplace rooted in compassion, integrity, and impact 
• Opportunities for professional development and continuing education 

To Apply: Submit your resume and cover letter to careers@arkchicago.org with the subject line: Case Manager.

The Ark is proud to be an equal opportunity employer, welcoming candidates from all backgrounds and experiences. The Ark celebrates diversity and is committed to creating an inclusive and supportive workplace.