Director of Operations

Director of Operations

Nonprofit, Jewish Community Center located in Middlesex County seeks a motivated, dynamic, and experienced Director of Operations, for this onsite, leadership, growth position. The successful candidate will lead and oversee all facility operations, and work closely with the President & CEO of the organization. The Director of Operations provides direct supervision and oversight of the Facilities Department, through the Facilities Manager, and is ultimately responsible for the facility and its functions and operations, as it offers a wide variety of programs and services to several thousand members and community participants. Candidate will be someone with organizational skills, management and leadership skills, and the ability to address multiple responsibilities and challenges, which change daily. A strong candidate will be able to interact easily with members, colleagues, vendors, contractors and the community. This position reports to the President & Chief Executive Officer (CEO), liaisons with the JCC Board of Directors, as well as helping to facilitate programs and services created and implemented by various program directors and colleagues. The Director of Operations is an important part of the JCC professional leadership team. Candidates should be proactive, self-motivated, technologically comfortable, creative, and caring professionals.

Principal Responsibilities

The Director of Operations will:

• Lead and oversee overall facility operations
• Interact, work closely with, and report to CEO
• Directly supervise and oversee the Facilities Department, through the Facilities Manager, including oversight of personnel, scheduling, Human Resources, materials and supplies, equipment, payroll for Facilities staff, evaluation and review of facilities staff 
• Oversee and implement facility operations within the scope of budgetary and financial management parameters, monitor and participate in development of annual operational, facility budget, review vendor contracts and pricing  
• Interface with other collaborative facilities partners and facility tenants, regarding facility and campus operations, maintenance and upkeep, security, logistics, and use of JCC facilities
• Interact w/JCC Board Physical Plant Committee Chair
• Oversee and coordinate various Municipal, County and State Inspections, licenses, approvals, for facility, indoor pool, fire, sprinkler, health & safety, electrical, water testing, waste management, pest control
• Manage and oversee operational indoor Pool matters, including maintenance and upkeep of Pool and components (pumps, filters and heating systems)
• Understand functions of various systems, utilities (HVAC, Electrical, Gas, Water, Security (Fire, Burglar alarm, Fire Suppression), Lighting (Parking Lots, Exterior building, interior JCC), Roofing and drainage, and related systems
• Vet, hire, contract with and manage various Facility vendors/contractors, including HVAC, Landscaping/snow removal, Pool operations - testing service, chlorine and supplies, inspections, repairs of pool and components, Gymnasium Flooring, Fire Suppression, Sprinkler system, Security (Fire, Burglar), Elevator, Pest control, Waste Management, Roofing, Shredding company, cleaning services/supplies, Internet provider, and related services providers.
• Maintain and review Run Book - Schedule of regular maintenance and upkeep of facilities - proactive planning, processes and review
• Regular review and inspection of facilities 
• Manage facility rentals and room reservations and calendar
• Respond to facility alarms during non-business hours, and coordinate response with local law enforcement and/or emergency services
• Collaborate with other JCC departments to assess facility logistics, schedules and usage matters, develop and regularly review and refine protocols for facility operations
• Work with colleagues in a team approach

Qualifications

• Personal qualities of integrity, credibility, cooperation and collaboration, and commitment to the mission of the organization.
• The ideal candidate is organized, approachable, detail-oriented, responsible and accountable, and is able to engage with individuals of all ages, backgrounds, needs and challenges. Candidate needs to be able to manage many details, focus on a variety of tasks at one time, and create a broad vision for the operation of the organization, its facilities and related staff. 
• Minimum of Bachelor’s Degree from an accredited institution or 10 years’ experience preferred 
• Jewish communal organization work or other related experience is desirable, though not necessary. 
• Excellent interpersonal, organizational, written and oral communication skills, with strong ability to multi-task
• Ability to create and implement facilities maintenance and upkeep programs and services, and maintain organizational information and systems
• Ability to engage with and relate to vendors, contractors, governmental administration and inspection personnel, adults, children, parents, community leaders and stakeholders, as well as diverse groups of people from all social, economic, ethnic, cultural and faith communities
• Superior attention to detail, with excellent analytical skills
• Open to professional development in areas including staff and team leadership, mentoring, as well as development of knowledge and skills in various aspects of facility, systems and organizational operations
• Experience working within in a team-oriented and collaborative environment
• Knowledge and experience with Microsoft Office Suite: Word, Excel, and Gmail/GSuite, electronic communication, Zoom.

Benefits

• Competitive salary, in the range of $75,000-$90,000, and benefits package, commensurate with experience. This is an onsite, exempt, salaried position with benefits which include 403(b) plan with employer match, employer contributory medical insurance, available dental and vision insurance, generous PTO and occasional remote work options, paid Jewish and secular holidays, professional development opportunities, bereavement policy, free family organization membership.
• The employer is an equal opportunity employer. It does not exclude anyone based upon their race, religion, nationality, ethnic origin, age, disability, sexual orientation or identity.