Director of Campaign Operations

The Director of Campaign Operations leads, optimizes, and executes all operational components of the Federation’s annual and multi-year fundraising campaigns. This role ensures high-level coordination across departments, maintains donor data integrity, and supports staff and volunteer solicitors to maximize fundraising outcomes.

Key Responsibilities

1. Campaign Operations & Infrastructure

• Lead the operational framework for annual and multi-year campaigns, including timelines, materials, volunteer assignments, and communication workflows.
• Create and maintain campaign calendars, dashboards, and milestone tracking to support pacing and accountability.
• Develop, implement, and refine Standard Operating Procedures (SOPs) to improve campaign efficiency and accuracy.
• Coordinate cross-departmental inputs from Advancement, Finance, Marketing, and Community Relations to ensure aligned messaging and execution.

2. Data Integrity & Reporting

• Build and maintain dashboards, custom reports, and campaign performance summaries for staff and volunteer leadership.
• Analyze donor trends, performance metrics, and forecasting to inform leadership decisions.
• Collaborate database improvements and efficiencies with CRM administrators and vendors.

3. Donor Experience & Stewardship Support

• Support the development and execution of structured donor journeys across giving levels.
• Ensure consistent and timely stewardship of all donors.
• Manage mailings, invitations, recognition listings, and segmented donor communications.
• Coordinate and meet with the CEO and CAO with their respective donor lists and profiles, in plenty of time for their solicitation meetings.
• Create and execute donor recognition level perks and experiences

4. Volunteer & Leadership Support

• Prepare and distribute briefing packets, training materials, solicitor portfolios, and talking points for volunteers and campaign cabinet members.
• Coordinate logistics for parlor meetings, phone-a-thon’s, leadership briefings, and campaign-related gatherings.
• Provide operational support during volunteer-driven solicitations and follow-up processes.

5. Event & Program Operations

• Manage operational support for major donor events, community gatherings, campaign kickoffs, and stewardship programs.
• Serve as back up for the events department to help with event logistics including venue coordination, RSVP systems, run-of-show documents, and post-event communication.
• Collaborate with Marketing to ensure branded materials, scripts, signage, and visual assets are delivered on time.

7. Team Leadership & Internal Collaboration

• Help foster a culture of innovation, and continuous improvement across the Advancement team.
• Serve as the liaison between Advancement and other Federation departments on all campaign operation matters.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Nonprofit Management, Business Administration, Communications, or related field.
• 3+ years of experience in fundraising operations, campaign management, or nonprofit development, or high level customer services.
• Strong proficiency with CRM systems, data reporting, and analytics.
• Excellent project management and organizational skills.
• Ability to collaborate across departments and with volunteer leadership.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

• Experience managing annual and multi-year fundraising campaigns within a nonprofit or philanthropic environment.
• Strong stakeholder management and cross-functional communication skills (Advancement, IT, Community Relations).
• Proficiency in Microsoft Office and Virtuous (or similar CRM/database).
• Strong organizational skills; ability to manage multiple projects and deadlines.
• Process design and documentation (SOPs), with a continuous-improvement mindset (Lean/Six Sigma basics).
• Volunteer leadership support experience (training materials, solicitor portfolios, parlor meetings/phonathons).
• Comfort working with sensitive donor information and maintaining confidentiality.
• Knowledge of the Jewish communal landscape and/or mission-driven organizations (preferred but not required).