Director of Technology Strategy & Operations

Director of Technology Strategy & Operations

Position Summary

Put your technology and leadership skills to work in an organization that is improving the lives of more than 15,000 people of all faiths and backgrounds.  Through its staff of 250+ professionals, JF&CS provides integrated services to address mental health and well-being, economic insecurity, disability and aging challenges, and more.  Our state-wide reputation for excellence is a direct result of the impact of our staff—and our Director of Technology Strategy & Operations ensures that our systems, tools, and infrastructure can fully support that work.

In this newly created role, the director will partner with service line leaders to design, implement and support practical, tailored technology solutions that support staff productivity, improve program operations, and ensure effective use of data. The Director will blend strategic leadership and innovation with hands-on collaborative partnership with leaders across JF&CS. This includes leveraging emerging AI tools to enhance automation, decision-making, and service delivery.

• Reports to the Chief Executive Officer
• Oversight of the agency’s enterprise-wide case management system, Exponent Case Management built on Salesforce platform. This system supports program operations and enables us to measure our impact.
• Organization-wide knowledge management and productivity tools
• Program-specific workflows
• Oversight of all elements of IT infrastructure and user support.
• Ensuring security and reliability of systems
• Managing our MSP relationship
• Training our staff
• Manage a team of 5, including an IT Manager, a Help Desk Technician, two Salesforce Administrators, and our Manager of Evaluation & Impact.
• Participate in broad-based organization-wide planning on a wide range of strategic and operational issues.

Experience, Skills, and Approach

We are seeking an experienced technology leader who combines strategic thinking with practical execution.

Qualifications include:

• A minimum of 10 years of progressively responsible technology experience, including leadership experience

• A strong orientation toward data collection and measurement
• Able to oversee internal IT infrastructure, which is directly managed by our IT manager and managed service provider
• Proficient and resourceful in using technical tools and AI to meet organizational needs
• Demonstrated success leading teams, and developing staff skills, motivation, and sense of team

Please note that a cover letter is required. Applications submitted without a cover letter will not be considered.

Please note: Rooted in Jewish values, JF&CS is an inclusive organization serving people of all backgrounds. Our diverse staff—including our executive team—intentionally reflects a wide range of faiths and perspectives.

Full job description available here: https://jfcsboston.exacthire.com/job/199312