Office Manager

Beth Israel is a Conservative synagogue in the suburbs of Baltimore, MD with approximately 300 families. By balancing Jewish traditions with modern innovation, we've built a community through ritual observance, lifelong learning, and acts of loving kindness.

The Office Manager serves as the central hub of Beth Israel Congregation’s administrative operations. This role supports the Executive Director, synagogue programming and events, additional staff, and volunteers by ensuring smooth day-to-day office functioning, excellent customer service, and efficient coordination of communication and logistics. The ideal candidate is organized, personable, detail-oriented, and able to juggle multiple responsibilities with grace in a fast-paced environment.

Key Responsibilities

Office Administration & Front Office Support

• Oversee daily office operations, ensuring a warm, welcoming, safe and professional atmosphere for members, guests, and vendors.
• Manage front desk responsibilities including answering phones, greeting visitors, and routing inquiries appropriately.
• Maintain office supplies, equipment, and inventory; track usage and coordinate purchasing as needed.
• Maintain organized digital and physical filing systems, including correspondence, past ordering information, and other materials.
• Support staff with printing, copying, scanning, and general administrative tasks.

Executive Director Support

• Serve as primary administrative support to the Executive Director.
• Track project deadlines and ensure follow-through on action items.
• Support membership, engagement and data-related tasks using synagogue software (e.g., ShulCloud, Constant Contact and other software).
• Coordinate communication with vendors, contractors, and service providers as directed.
• Prepare materials and reports for Board meetings, committees, and special initiatives.

Programming & Communications Support

• Coordinate room reservations, setup needs, and communication with facilities staff.
• Track event timelines and logistical details to ensure successful implementation.
• Assist with flyers, sign-ups, and promotional materials (print and digital) as needed.
• Help prepare weekly email newsletters and program updates, using tools such as Constant Contact and Canva.
• Support registration processes for programs, holiday events, and other events.

Database & Record Management

• Enter/update member information and event registrations in Shulcloud.
• Pull reports and assist with data accuracy, cleanup, and record-keeping.
• Maintain calendars, including synagogue-wide events, staff schedules, and space usage.

Member & Community Relations

• Provide timely, friendly, and solutions-oriented support to members and prospective members.
• Assist with High Holy Day support,
• Maintain a high level of confidentiality and professionalism when handling sensitive information.

Qualifications

• Working knowledge of Judaic practices and rituals including familiarity with the Jewish calendar of celebrations and holidays.
• Previous office management or administrative experience required
• Experience in a synagogue, nonprofit, school, or community-based organization required.
• Strong communication skills, both written and verbal.
• Ability to prioritize and manage multiple projects at once.
• Proficiency with Microsoft Office 365 (Word, Excel, Outlook), Canva, Constant Contact, and database/CRM systems (ShulCloud experience a plus).
• Comfort with technology, customer service, and a collaborative team environment.
• Ability to work occasional evenings, weekends, or holidays for programs and events.
• Commitment to the values and mission of Beth Israel Congregation.