Community Growth & Operations Manager

Community Growth & Operations Manager

Position Overview The Community Growth & Operations Manager is the operational engine and membership ambassador for our multi-site community. This role is responsible for driving membership sales and retention while delivering exceptional customer service and member experience. Acting as the ultimate integrator, you will keep the professional team (especially the Lead Rabbi) on task, ensure flawless site logistics, and lead our campaign to grow the TBC community from 70 to a vibrant hub of 250+ families.

Reporting Structure & Time Allocation

• Reports to JCC Leadership matrix, functioning as the primary operational partner to the Lead Rabbi.
• Time Split: Approximately 90% dedicated to TBC site operations, membership growth, and administrative coordination, and 10% dedicated to serving as the liaison to JCC HQ.

Key Responsibilities

• Membership Growth: Track inquiries from perspective, new and existing members. Cross-sell programs and services to members, identifying individual needs and connecting them to appropriate departments and offerings.
  
• Operational Integration: Serve as the primary liaison to JCC HQ, facilitating seamless coordination with centralized Marketing, Development, and Finance departments to ensure TBC is fully supported without duplicating back-office efforts.
• Team Coordination: Coordinate the master calendar and keep the professional team aligned across the TBC and JCC campuses. Manage multiple tasks efficiently in a fast-paced environment.
  
• Data & Administration: Process all new member applications accurately and maintain up-to-date member information in CRM database.
  
• Customer Experience: Create a positive, welcoming environment that reflects the warm community culture of the JCC. Ensure members maximize their experience by understanding membership benefits and engaging in meaningful conversations.
  

Qualifications

• 2+ years of retail service or sales experience; previous consultative sales experience in a membership-driven organization a plus.
  
• Strong knowledge of Microsoft Office, email, internet, and CRM database systems.
  
• Highly organized, self-directed, and capable of managing multiple timelines across a multi-year process.
  
• Positive, warm, friendly, and personable attitude with ability to connect with diverse populations.
  

Compensation

• Salary range: $55,000-$65,000 (commensurate with experience) plus a comprehensive benefits package including health insurance, PTO, and JCC membership.