Employee Status: Full-time, Non-Exempt
Reports to: Director of Operations and Security
Hours: Mon – Thurs, 8:30 - 5:00; Friday 8:30 – 3:00
About Us
Temple Rodef Shalom is a Reform Jewish congregation located in Northern Virginia, just outside of Washington, DC. Since our founding in 1962, we have grown into the largest Jewish congregation in Virginia, serving over 1,800 households. Each week, we are bustling with activity, serving nearly 150 families in our Early Childhood Center, nearly 800 students in our Religious School and hundreds of people who walk through our doors to pray, sing, learn, connect, and mark life cycle moments.
The Operations Associate is the first point of contact for members, visitors, vendors, and staff who call, email, or visit the temple. They play a vital role in creating a positive first impression while ensuring a safe and smooth day-to-day operation. They will check people in to the building following our standard security protocol, maintaining a strong understanding of staff roles and daily programs and events, to ensure that members and visitors alike are directed appropriately to people and places throughout the building. This role also provides a small amount of basic administrative support to the Executive Director: scheduling and calendaring meetings, submitting setup forms, ordering food, and ordering and preparing supplies as needed.
About You
You are warm and welcoming, with an inclusive mindset and a desire to be part of a mission-driven organization. You are personable with a strong commitment to customer service, ready to serve as the welcoming face to our large and diverse community. You can balance the values of welcoming and inclusion with the need to maintain the safety and security of our community by carefully managing access control and following security procedures. You are organized, with a strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. You are dependable and collaborative, with an understanding that your role on the team matters in the successful day-to-day operation of our entire staff team.
Essential Responsibilities
Access Control
- Greet members and guests warmly, assisting those with physical or other needs.
- Manage visitor access: ensure everyone entering the building is wearing a TRS name badge or signs in with a photo ID and receives a temporary badge.
- Create permanent badges for temple members as needed.
- Contact temple staff to inform them when appointments have arrived.
Welcoming
- Answer calls to the main temple phone line and resolve appropriately.
- Monitor the general email address, responding to inquires or forwarding to the appropriate person as needed.
- Be familiar with schedule of programs and events, direct visitors appropriately.
- Maintain a clean and orderly lobby, contacting facilities staff as needed.
Safety & Security
- Know the building: report anything out of place, missing, or does not appear to belong.
- Monitor security cameras regularly throughout the day, report any issues to supervisor.
- Remain alert: report suspicious behaviors, unusual events or objects to other Safety Team members and Executive Director.
- Attend staff trainings and virtual trainings as needed.
- Follow the Safety and Security standard operating procedures.
- Be familiar with the temple’s Emergency Action Plan in case issues arise related to the safety of the people onsite and property.
- Maintain the educational security information cards shared in public spaces
Administrative Support
- Provide basic administrative support to the Executive Director (calendar meetings, check voicemail, reserve spaces, etc.)
- Assist with preparation of congregational mailings as needed.
Other Duties as Assigned
- Participate in training as needed: life safety, first aid, de-escalation, etc.
- Serve as part of the High Holy Days team, able to support a range of projects.
- Work select Jewish holidays including, but not limited to, Rosh Hashanah/Yom Kippur.
Core Competencies and Qualifications
- Well-developed safety and first aid skills, able to adapt to nuanced situations that may arise.
- Mature self-starter: Ability to take initiative and follow through.
- Strong verbal communication skills, including diplomacy and tact.
- Relate well to all kinds of people; build effective and constructive relationships.
- Proficient at using computer programs for security cameras and other temple resources.
- Law enforcement or military experience a plus.
- Facilities security experience a plus.
- Familiarity with Microsoft Office applications.
Physical Requirements
- Ability to move throughout building and grounds numerous times throughout the day
- Ability to sit at a desk for at least 1 hour at a time, using a computer and telephone
- Ability to lift objects of up to 15 pounds
Temple Rodef Shalom is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.