Membership Coordinator

POSITION SUMMARY:

Oversees and coordinates full and part time personnel to ensure appropriate coverage as well as excellent customer experience in our South Hills location.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Creates and implements strategies for short and long-range membership sales goals for the South Hills Membership Department in keeping with the mission and annual operating plan of the agency. This includes Platinum initiatives, membership sales, and Insurance Based Members (i.e., Silver Sneakers, Silver & Fit, Renew Active, etc.).
• Works closely with Membership Director in the development of market research including membership statistics, retention, demographic profiles, competitive analysis, quality product standards, pricing, and satisfaction surveys.
• Manages revenue received from varied sources in accordance with established policies and procedures.
• Manages accounting and membership service functions to ensure accurate member records and provides prompt and courteous service to customers.
• Maintains membership satisfaction surveys and other key input documents for use with retention strategies.
• Coordinates membership intake and other customer service initiatives.
• Greets and assists all members and customers; conducts facility tours.
• Maintains appropriate networks with key community agencies and services.
• Improves and creates processes for customer experience team to provide exceptional experiences to members and guests.
• Establishes effective working relationships with the Finance Department regarding receivables and analysis of customer accounts.
• Supervises the membership and customer experience staffing including payroll, yearly reviews, coaching, and similar duties.
• Works effectively with other key JCC departments to provide effective and efficient service delivery.
• Ability to define problems, develop solutions, collect data, establish facts, and draw valid conclusions.
• Ability to manage and balance a variety of responsibilities in a fast-paced environment under tight time constraints.
• Ensures adherence to and integration of the agency core values (shared lenses) Masa (reflection, return & renewal), B’Tzelem Elohim (dignity and potential), B’rit (belonging & commitment), Hit’orerut (amazement & gratitude), D’rash (inquiry, dialogue & transmission), K’dushah (intentionality & presence) and Tikkun Olam (responsibility).
• Recognizes that the JCC of Greater Pittsburgh gathers individuals representing diverse backgrounds, beliefs, and practices.
• Creates a warm and welcoming environment.
• Maintains a high degree of organization and attention to details.
• Adheres to Jewish Community Center of Greater Pittsburgh policies and procedures.
• Actively supports and participates in continuous intra-departmental and agency-wide quality improvement processes.  “Everyone, Every Day, Closer to Better”.
• Actively promotes and maintains agency customer service standards.
• Ensures compliance with all state, federal and local regulating agencies.
• Generates necessary reports and documentation as needed and/or required.
• Ability to communicate verbally and in writing.
• Ability to operate personal computers (hardware and software).
• Ability to work evenings, weekends, and holidays, as required.
• Ability to travel, as needed.
• Ability to perform other related duties, as needed and/or required.

(These responsibilities are not to be construed as a complete statement of all duties performed.)

ESSENTIAL JOB DUTIES:

While performing the above duties, this position routinely requires handling persons and/or objects and moving safely throughout the building.  This position may include walking, sitting, climbing, balancing, stooping, kneeling, crouching and crawling.  This position requires communicating, either verbally or in writing.  This position frequently requires moving items weighing up to 25 pounds.  This position occasionally requires moving items weighing up to 50 pounds.  Must be able to complete all essential functions of the job with or without reasonable accommodations. 

SUPERVISION EXERCISED:

Full-time and part-time personnel

QUALIFICATIONS:

Bachelor’s Degree in Communications, Business, Human Services, or related field; experience in a customer service/sales environment preferred.

CERTIFICATIONS:

PA Criminal History Clearance

PA Child Abuse Clearance

FBI Clearance

PA Mandated Reporter Training

First Aid/CPR Certification

Equal Opportunity Employer

To apply, please submit resume and cover letter to:

Jewish Community Center of Greater Pittsburgh

Attn: Human Resources Department

5738 Forbes Avenue

Pittsburgh, PA 15217

Fax: 412-521-7044