Job Description – Donor Services Associate
The Jewish Agency International Development is looking for a detail oriented and pro-active Donor Services Associate to serve as a vital link between our generous supporters and our global mission. In this role, you will be the backbone of our donor stewardship and data integrity, ensuring that every contribution – from initial pledge to final tax substantiation – is handled with precision and care. Working at the intersection of Fundraising, Finance, and Global Operations, you will manage the full lifecycle of a gift, maintaining CRM records in Salesforce, and providing analytical insights for our fundraisers
ABOUT US
For over 90 years, the Jewish Agency for Israel has served as the link between the Jewish people and Israel, working to ensure the future of a connected, committed, global Jewish People with a strong Israel at its center.
Today, The Jewish Agency for Israel brings Jews to experience Israel, brings compelling Israel connections to local Jewish communities, facilitates Aliyah for those who dream of a life in Israel and those who live a nightmare in countries of danger, and helps vulnerable Israelis. For more information about the Jewish Agency’s history and programs visit: http://www.jewishagency.org.
The main responsibilities are as follows:
- Approving and confirming donations and pledges with Accounting & Finance
- Working closely with fundraising and accounting staff to manage the gift and accounting process
- Updating & managing donor information in Salesforce (CRM).
- Sending out donor acknowledgments on a regular basis
- Sending out In Honor of/In Memory of donor tribute cards to donors and stakeholders as needed.
- Sending out tax substantiation letters on an annual basis and as needed.
- Research new donors/prospects
- Preparation of fundraising reports
- Updating data in Salesforce/sorting new donors and data and assigning to relevant fundraiser.
- Working with grantmaking foundations to confirm gifts and reporting requirements
- Processing payment requests
- Conducting analysis of community zoom attendees
- Providing information to relevant departments as needed, on a responsive basis
- Representing the department in training and meeting forums as needed
- Assisting with occasional internal and external events (if needed)
- Providing administrative support as needed
- Working with counterparts in Israel
Position requirements:
Prior experience and knowledge of US based charity operations.
Previous experience in operations management added advantage.
Strong verbal and written communication skills.
Good office computer skills a must (Microsoft Excel, Word, Outlook).
Experience with Salesforce.
Willingness to assist with new projects as needed.
Knowledge of current events in the American Jewish and Israeli community added advantage.
A basic knowledge of the Hebrew language added advantage.
Bachelors degree is required