Member Services Assistant

Temple Chai, a thriving and growing Reform Jewish congregation of more than 500 member families in Phoenix, AZ is seeking a full-time Member Services Assistant.  We wish to hire someone to work collaboratively with temple clergy, staff, congregants, and volunteers.

We are looking for a passionate, reliable, detail-oriented, and self-motivated individual who enjoys interacting and helping people.

The primary responsibilities are:

• Provide account support for members including setting up accounts, processing payments, generating statements, answering questions, etc.
• Handle all Capital Campaign mailings and enter data into master spreadsheets.
• Send out monthly donation acknowledgements.
• Coordinate weekly challah and linen orders, coordinate all catering re: social hall rentals i.e., Kiddush lunches, B-Mitzvah parties etc.
• Prepare daily signage boards.
• Provide administrative and financial support for the Controller, including collection and entry of credit card receipts, assistance with weekly check runs, new vendor set up, researching payment inquiries.
• Assist with phones and front desk duties as needed.
• Prepare gift bags for each B-Mitzvah student.
• Coordinate Shabbat greeters.
• Assist with administrative tasks related to annual gala.
• Other duties as assigned.

Education and Experience:

• High school diploma or equivalent
• Ability to work collaboratively.
• Strong communication skills and positive customer service mentality
• Excellent organizational and ability to multitask with strong attention to detail.
• Proven ability to work collaboratively and collegially with colleagues.
• Experience with a member database software a plus
• Knowledge of MS Office, Google Suite
• Strong organizational and time management skills
• Experience handling/protecting sensitive and private data.
• Ability to uphold and maintain confidentiality.
• Must receive/maintain DPS fingerprint clearance.

Technical Skills:

• Synagogue management system (e.g., ShulCloud) a bonus
• Microsoft Office Suite (Word, Excel, Teams, etc.)
• Knowledge of Accounts Payable, Account Receivable, or general accounting principals

Applications will be reviewed on a rolling basis and should be submitted to Temple Chai’s Executive Director, Wendy Cohen:  [email protected]