Operations Director

Hillel International | New Orleans, LA, United States

Posted Date 8/24/2022

Operations Director

Tulane Hillel

The Opportunity

Tulane Hillel is a vibrant non-profit community center that fosters leadership and community engagement for all Tulane students. Hard to put into words, best when felt, but this place has a “vibe” that makes Tulane Hillel a uniquely special and meaningful place to work. Students describe Tulane Hillel as radically inclusive, welcoming, and relevant and our organization engages an unusually broad spectrum of young people, both Jewish and not. Our team is hard working, driven by our students, and joyful. 

Role Overview

The Director of Operations sits on our leadership team and is responsible for all things related to the operations of our building (eg., scheduling, keeping it clean, managing vendors, overseeing routine maintenance, and ensuring things get fixed). This role also hires and manages 15 part-time work-study student receptionists and supports some aspects of Talent/Human Resources and Finance for the organization. This is a role for a generalist who loves behind-the-scenes work that sets others up for success and makes sure things function at a high-level in service of their team and the larger community.

To Apply

Complete the application through Taleo. 

What You’ll Do

Student Employee Management

  • Recruit, hire, train, and supervise staff of approximately 15 Tulane work-study student receptionists

Building Maintenance and Oversight

  • Ensure our building looks good, is functioning well, and secure

  • Manage relationships with Tulane and external vendor liaisons for building maintenance

  • Serve as liaison with Rimon, our in-house restaurant tenant

  • Manage our master schedule and calendar along with posting of public events on the website

  • Ensure building security through establishing protocols and interfacing with local security resources

  • Recruit Tulane professors and courses each semester for Tulane Hillel’s two multi-purpose classrooms

  • Support coordination of large scale events in the building (holidays, Homecoming, etc.) 

  • Market facility rental to outside groups as a source of potential revenue, particularly during summer months, and manage all aspects of rental activity

Organizational Leadership and Strategic Alignment

  • Sit on the Leadership Team and provide input and leadership on all aspects of the organization

  • Continually monitor and improve the overall building operations; evaluate and adopt process improvements to meet organizational needs

  • Establish and maintain procedures for staff to request materials, equipment, and building usage

  • Lead any technology related projects (eg. platform changes, acquiring new materials, etc.) and other day to day operational supports 

Additional Responsibilities

  • Partner with the Director of Development on special projects as needed, which may include: gift processing and donor database maintenance; recruitment and coordination of student photographers, as well as maintaining online photo library; web design assistance; and assist with prospective student and family tours of the building.

What You’ve Accomplished

  • At least 2 years of professional work experience, with at least 1 year managing projects, event planning, and/or other operations-related tasks 

  • Experience in general operations and/or building management preferred 

  • Experience mentoring and/or formally managing others preferred 

  • Bachelor’s Degree 

What You’ll Bring to the Job

A shared commitment to Tulane Hillel’s mission and values - You are excited to wake up every day with the goal of making Tulane Hillel an inclusive, welcoming space in service of our team and our community. Someone in this role doesn’t need to be Jewish but you do need to feel comfortable working for an organization with a Jewish mission and amongst a predominately Jewish population. 

Strong organization, project management, and systems building - You have an action orientation toward projects and have experience planning and executing a variety of overlapping projects to high-quality outcomes. You have experience and a strength in building and maintaining strong systems and processes to make things easy, clear, and efficient. 

Authentic relationship building skills with adults and college students - You have a strength in building relationships and would be described by others as approachable, trustworthy, and collaborative. While much of this role is behind-the-scenes, you are excited about working with and building strong relationships with the variety of people this role works with, including trusted colleagues, student workers, Tulane faculty, vendors, and someone who comes in for a tour of the building. 

Service leadership - You are excited about all things related to operations and making sure things are taken care of thoughtfully, effectively, and efficiently for others.  You are a life-long learner who solicits and is open to feedback, believes you always have something new to learn or grow in, and enjoys doing work to set others up for success. Your leadership experience and approach will set you up to have our student workers like you, respect you, and also listen to the expectations you’ve set for them.

Flexible and solutions-oriented - You approach challenges with the mindset of finding a solution and work hard to solve problems once they are identified. You like being in a role that is never done and there is always something popping up or ways to make things better. It wouldn’t bother you that you’ll likely be interrupted throughout the day with questions and requests that come up and will often be working on a variety of different tasks at once.

What You’ll Receive

  • Competitive salary in the non-profit marketplace. The salary range for this role is  $48,000 - $60,000 annually. Starting salary will be determined based on someone’s previous experience and equity amongst our team.

  • A comprehensive benefits package, including health insurance, life  insurance, Long Term Disability (LTD), Flexible Spending Plan. Tulane Hillel covers 80% of individual employee health insurance premiums. 

  • After completing your second year in the role, Tulane Hillel automatically contributes 5% to your retirement plan. 

  • Generous vacation, sick time, Jewish holidays, and university breaks (note: Hillel staff work year-round and don’t have Tulane students' summer break).

  • Access to professional development opportunities to support your growth.

  • Workspace in a beautiful building with a restaurant, free coffee/tea, and bubble waters

    • COVID-19 Policies and Safety: Tulane Hillel follows Tulane Universities Covid-19 mandatory vaccination policy for all staff members.

About Tulane Hillel

Our mission is to be the catalyst for creating inclusive community and amplifying student leadership while contributing to Tulane University and New Orleans through our Jewish values. We take immense pride in the fact that Tulane Hillel is one of the most active and diverse Hillel’s in the country, engaging over 90% of the 3000-strong Tulane Jewish population and over 50% of Tulane’s entire undergraduate population each year. Our work includes:

  • Leadership training, mentorship and initiative incubation for over 300 Tulane Jewish student leaders

  • Partnerships with organizations throughout Tulane and New Orleans

  • Jewish holiday and Shabbat celebrations year-round

  • A world-class Kosher restaurant with a seasonal menu

  • A state-of-the-art multipurpose facility

About Hillel International

In 1923, Rabbi Benjamin Frankel started Hillel with humble means, a noble mission, and a breathtaking vision: to convey Jewish civilization to a new generation. Today, Hillel International continues to enrich the lives of Jewish students and is the largest Jewish campus organization in the world at more than 550 colleges and universities across North America and around the world.

Tulane Hillel is affiliated with Hillel International. Hillel International enriches the lives of Jewish students so they may enrich the Jewish people and the world, and envisions a world where every student is inspired to make an enduring commitment to Jewish life.

Hillel is an equal opportunity employer. We are committed to creating an accepting and inclusive environment for all.

Salary48000.00 - 60000.00 Annual
Full Time
Organization Type
Medical Insurance | Paid Holidays | Paid Vacation | Sick Days
Job Location

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