Member Engagement Manager (New York City, New York)

AIPAC’s mission is to encourage and persuade the U.S. government to enact specific policies that create a strong, enduring, and mutually beneficial relationship with our ally Israel. Our focus is clear; we come to work every day motivated to keep America strong and Israel secure. 

Will make a direct impact on strengthening the U.S.-Israel relationship in three ways:

• Engaging current AIPAC members to showcase the value of AIPAC and convey the urgency of growing and strengthening the U.S.-Israel relationship.
• Soliciting existing and prospective AIPAC members to renew, increase, or augment their participation and financial commitment to the pro-Israel movement.
• Providing a memorable and impactful member experience by cultivating meaningful experiences and providing excellent customer service.

A successful Member Engagement Manager possesses exceptional organizational skills, comfort interacting with individuals across the political spectrum, and would excel in a metrics-driven role. If you love Israel and American politics and are interested in maintaining a strong base of support for our work, this is an exceptional opportunity to engage with supporters on meaningful issues and expand their investment in the organization and in politics.  Member Engagement Manager will receive advanced training, deep insight into the Middle East's policy, a competitive annual salary package, and generous benefits.

Detailed Duties

The position will be measured against the effective execution of the following tasks and responsibilities:

• Provide an outstanding donor experience on a one-to-many scale for a 1,500 to 2,000 households portfolio.
• Meet or exceed retention and upselling targets by soliciting renewed and increased resources for AIPAC and pro-Israel politics from donors who invest 1,800 to $10,000 annually.
• Understand and anticipate member needs through regular check-ins and communication, proactively addressing issues and identifying opportunities for additional revenue, upselling, and mitigating churn.
• Meet daily, weekly, monthly, quarterly, and annual fundraising goals and objectives.
• Build and sustain relationships with donors on behalf of AIPAC and inspire them to participate in pro-Israel political giving.
• Present the AIPAC mission and the imperative for investment to individuals through zoom meetings, phone calls, emails, and text messages.
• Provide timely political and policy updates that inform and inspire people to become more involved in pro-Israel politics and AIPAC.
• Provide a superior member experience through responsive inbound and outbound customer service by phone, email, and online chat.
• Identify, cultivate, and solicit new donors to join AIPAC and commit resources toward pro-Israel politics.
• Recruit participants for national and local programs.
• Maintain and update Salesforce and Outreach.io to ensure the most accurate and timely information is included, including campaign projections and logging individual activities/communications and meetings.
• Other duties as assigned.

Qualifications/Skills:

• 3+ years’ experience in a customer-facing role, preferably in a sales, customer success or account management capacity, with a track record of meeting or exceeding sales targets.
• Intense passion for a strong U.S.-Israel relationship and knowledge of issues related to Israel, the Middle East, and American politics.
• Excellent judgment and decision-making abilities, ability to maintain calm and professionalism, and effectively address and resolve issues with a strong customer service orientation.
• Work efficiently under pressure; meet deadlines; demonstrate strategic thinking and good decision-making.
• Excellent organizational, interpersonal, and networking skills with teams and individuals.
• Approach opportunities and challenges with confidence and determination while remaining resilient and able to cope with rejection.
• Effective communication skills.
• Self-motivated and able to work independently and with colleagues to meet goals and objectives.
• Excellent written communication skills
• Bachelor's degree preferred or commensurate experience.
• Ability to learn and use software applications including but not limited to CRM (Salesforce) and Sales Enablement systems (Outreach.io)
• Experience in Politics a plus
• Experience working at a call center or extensive phone experience is a plus.
• Must be able to work in a demanding metrics-driven environment and be comfortable adjusting to changing expectations quickly

AIPAC is offering a competitive market base salary for this position between $67,000.00 and $88,500.00. A job offer will depend on how closely a candidate’s skills, experience, and education match the requirements for the role.  

In addition to salary, we offer a very generous benefits package and a hybrid work schedule of two days remote and three days in our offices. 

                                                     AIPAC is an equal-opportunity employer.