Donor Services Associate

Jewish Federation of St Louis | St Louis, MO, United States

Posted Date 10/11/2021

For over 120 years, the Jewish Federation of St. Louis has served as one of the region’s most respected and effective nonprofit organizations. It supports more than 100 agencies, programs, and services in St. Louis and around the world to ensure a thriving Jewish community, respond to emergencies, and care for our most vulnerable. Our vision is an engaged, vibrant, and flourishing St. Louis Jewish community, in which individuals live with dignity, meaning, and purpose, and a sense of belonging to the Jewish People, as part of a life well-lived. We are able to accomplish this vision through a growth and collaboration-oriented team of dedicated staff members.

At this time we are looking for a passionate individual to join our organization as a Donor Services Associate reporting to our Campaign Director. This role will serve as the first point of contact for donors be an integral part of both the Development team and the entire organization. The Donor Services Associate will be the face and voice of the Federation to donors and potential donors as they contact our organization. In addition this role will have the opportunity to interact with vendors and volunteers.


• Work with donors, both current and prospective, providing accurate information by telephone, letter and e-mail
• Partner with database administrators and Development team members to ensure accurate donor information is captured and maintained.
• Process and report all pledges and payment, matching gifts, gift cancellations and other donor-related transactions
• Manage telemarketing and direct mail campaigns, and the staff and volunteer calling sessions
• Manage the pledge acknowledgment, reminder and redemption processes
• Manage all tributes, lifecycle letters and gifts
• Other assigned duties as needed
• Maintain and improve the existing systems and processes to provide efficient gift processing and acknowledgment, gift accounting, reporting and stewardship
• Drive continuous business improvement
• Create operational efficiencies by partnering with all departments
• Maintain a record of all donor services policies

• Ability to use database to ensure accuracy of information input, and to find answers to donors’ and staffs’ questions essential
• Ability to meet deadlines, prioritize tasks, work in a fast-paced environment
• Strong problem-solving skills
• Attention to detail, excellent project management and organization skills
• Strong interpersonal communication skills and pleasant phone manner essential
• Proficiency with all Microsoft applications and database experience
• Strong research and writing skills
• Ability to use discretion when handling and communicating sensitive information
• Able to work independently and as part of a team
• Flexible, can-do attitude essential

• 2+ years’ experience in nonprofit or customer service
• Bachelor’s degree preferred

• This person will operate a PC and be required to sit for long periods of time

The Jewish Federation of St. Louis offers an extensive benefits package including health, dental, 403(b), paid vacation, paid holidays, sick and personal time, life insurance, LTD and more. Jewish Federation of St. Louis is an equal opportunity employer.

Interested candidates should submit their cover letter and resume to [email protected] for consideration.

Full Time
Administrative Support | Annual Campaign | Associate
Organization Type
401(k) or 403(b) plans | dental | Life Insurance | medical | Paid Holidays | paid vacation | parental leave
Job Location

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