Operations Manager

ImpactIsrael | Greater Boston, MA, United States

Posted Date 1/03/2022

ImpactIsrael, a national non-profit organization recently re-located to Greater Boston, is building its local team as it prepares to engage in a process of strategic growth across the United States. This position offers an amazing opportunity to join this organization at a crucial juncture and allows the candidate the chance to play a critical role in the future of ImpactIsrael’s work supporting at-risk youth in Israel through the Yemin Orde Youth Village and the Village Way Educational Initiatives. For more information about our work, visit www.impact-israel.org.


The Operations Manager reports to the Chief Executive Officer and is responsible for managing the key day-to-day administrative functions of ImpactIsrael, including data driven projects in support of the national headquarters and regional staff across the United States, as well as developing and implementing longer-term operational strategies to increase efficiency, revenue, and overall organizational performance.


  • In conjunction with Chief Executive Officer, design, develop, and implement strategies, processes, procedures, and plans needed to enhance organizational growth.
  • Manage/supervise and evaluate donor database including design, maintenance, security, user accounts, and data clean-up projects to maintain data integrity.
  • Prepare weekly/monthly/quarterly Annual Campaign reports.
  • Process check and credit card payments.
  • Produce pledge reminders, donor invoices, acknowledgement letters, and tribute cards.
  • Produce mailing lists from database to support fundraising, marketing, and event invitations.
  • Work with Marketing Director to distribute donor, prospect, and event communications.
  • Work with Director of Finance in support of financial reporting and annual audit.
  • Responsible for Human Resource functions including PTO tracking, recruiting, updating employment policies, staff training, et al.
  • Provide administrative support to ensure efficient operation of the office including answering phone, maintaining office inventory and equipment, and other related functions.
  • Prepare materials and travel arrangements for Board meetings and fundraising tours.
  • Point of contact for donor questions and requests for visits to Yemin Orde Youth Village and Village Way communities.
  • Serve as Mission Coordinator for group trips to Israel.
  • Determine technology needs of office and staff in conjunction with offsite IT Consultant.
  • Manage event invitation and RSVP lists, process ticket revenue and sponsorships, coordinate with events vendors, and provide ongoing – and day of – assistance for donor events as needed.
  • Support regional staff in offices throughout the United States as needed.


  • Bachelor’s Degree or relevant work experience.
  • Strong organizational, analytical, data management, and problem-solving skills with attention to details.
  • Demonstrated ability to multi-task and be a team player.
  • Effective communicator with ability to work with staff, Board of Directors, and donors.
  • Advanced skills in Microsoft Office Suite and non-profit database applications.

Salary is commensurate with experience.

To apply email a resume and cover letter to [email protected].

Full Time
Administrative Support | Business Manager | Chief Operating Officer | Community Organizing | Community Outreach | Education - Other | Fundraising/Grants/Giving | Human Resources | Israel Programs/Missions | Membership | Philanthropy | Research
Organization Type
American Friends of | Fundraising
401(k) or 403(b) plans | dental | leave early for Shabbat | medical | Paid Holidays | paid vacation | sick leave | vision
Job Location

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