About FamilyMatters

FamilyMatters, A JAFCO Support Network, helps children and families facing crisis or overwhelming challenges across Greater Philadelphia. We strengthen families by providing the support and resources they need to remain stable and thrive — whether they are navigating mental health or substance use challenges, divorce and custody issues, grandparents or relatives raising children, single parenthood, or the unique demands of parenting a child with special needs.

Our team is compassionate, collaborative, and committed to meeting families where they are. If you are driven by purpose and want to do work that genuinely changes lives, this role is for you.

Position Summary

This role is responsible for the day-to-day operations of the FamilyMatters office, ensuring that service delivery, financial stewardship, facilities management, and regulatory compliance all operate smoothly and in alignment with JAFCO's mission, policies, and standards. The Operations Director frees the Executive Director to focus on external leadership, fundraising, and strategic relationships by providing rigorous internal management across all operational functions. The Operations Director also supports community engagement and fundraising initiatives by helping to position FamilyMatters as a visible and trusted resource within the community. This position works closely with the Executive Director, Clinical Supervisor, Director of Development, JAFCO's central operations and accounting teams, and the FamilyMatters Board of Trustees.

Role and Responsibilities

Job responsibilities include, but are not limited to, the following:

Day-to-Day Operations Management

• Provide oversight and coordination for all day-to-day operational functions at the FamilyMatters office, ensuring service delivery is performed in alignment with agency mission, policy and procedure, safety standards, and ethical standards
• Ensure physical facilities are functional, safe, clean, and operational at all times; coordinate maintenance, repairs, and vendor relationships
• Serve as the primary point of accountability for compliance with agency operational policies, PA and NJ regulatory requirements, and applicable licensing standards
• Oversee office systems, technology, equipment, and supplies to ensure staff have the tools needed to do their work effectively
• Report on all safety-related incidents as required and ensure proper documentation and follow-up

Financial Management & Reporting

• Monitor that all programs are operating within annual budgetary guidelines; identify variances and take or recommend corrective action to stay within budget
• Collaborate with JAFCO's accounting office to ensure financial information is up-to-date and accurate
• Prepare regular operational and financial reporting for the Executive Director and the FamilyMatters Board of Trustees, covering program status, budget performance, operational needs, and key metrics
• Support the Executive Director in budget development and long-range financial planning

Program Operations & Compliance

• Collaborate with the Executive Director and Clinical Supervisor in the development and implementation of new FamilyMatters programming, ensuring operational infrastructure is in place to support program launches
• Coordinate internal and external research and evaluation efforts to track program effectiveness, impact, and client satisfaction; prepare related reports for leadership and funders
• Ensure services and funding relationships are robust enough to meet or exceed strategic goals and objectives
• Support the Director of Grants and Partnerships in tracking grant deliverables, reporting deadlines, and compliance requirements
• Partner with the Director of Development on event logistics, donor data management, and operational support for fundraising activity
• Any other reasonable duties assigned by supervisor

Development & Community Partnerships

• Support community engagement initiatives by representing FamilyMatters at local events, networking opportunities, and strategic partnership meetings to enhance program visibility and community relationships.
• Collaborate with the Executive Director and Director of Development to identify operational opportunities that support fundraising efforts, including site visits, donor tours, and community-based initiatives.
• Serve as an organizational ambassador, fostering relationships with community stakeholders, service providers, and partner agencies to strengthen referral networks and community presence.

Competencies

• Organizational leadership and operational systems thinking
• Financial management and budget oversight
• Project and construction management
• Human resources and staff supervision
• Professionalism, critical thinking, teamwork, and discretion
• Strong written and verbal communication skills
• Technology proficiency including Microsoft Word, Excel, and database/operations systems
• Cultural competence and a commitment to FamilyMatters' values of equity and barrier-free service

Qualifications and Education Requirements

• Bachelor's degree required; master's degree in business administration, nonprofit management, public administration, or a related field preferred
• Minimum of five years of experience in an operations or organizational management role, preferably in a nonprofit or human services setting
• Demonstrated experience supervising staff and managing organizational operations
• Experience managing facility projects, renovations, or relocations strongly preferred
• Strong financial management skills, including budget monitoring and reporting
• Excellent written and verbal communication skills and proficiency in Microsoft Word and Excel
• Available to work a flexible schedule, including occasional evenings and weekends, and to be available for operational emergencies
• Valid driver's license and clean driving record
• First Aid and CPR certification (training provided)
• Strongly prefer maintaining Bodily Injury Liability insurance of $100,000 per claim / $300,000 per incident on personal automobile

EOE