Student Account Manager

JOB SUMMARY:

This position interacts extensively with parents and students on all financial matters and is responsible for the assessment and collection of student tuition and fees for the high school and college divisions. This position works within the finance team and is also responsible for implementation of financial aid.

JOB RESPONSIBILITIES:

Includes but not limited to:

• Assess and Collect student Tuition and fees
• manage all student billing
• Manage and collect delinquent balances
• Ensure that charges for college students are accurate and collected in a timely manner.
• Follow up on outstanding tuition balances to ensure collections are made.
• Communicate with students and families to educate and support them with their accounts and payments.
• Work with Touro counterparts and the Touro Helpdesk to address issues and resolve them.
• Ensure that all checks and electronic receipts processed are properly and accurately deposited in a timely manner.
• Analyze accounts to ensure accuracy. Adjusts accounts as needed.
• Process payments.
• Assisting the HTC/Touro Financial Aid department in ensuring that students complete their required forms and are compliant with all Title IV requirements.

 REQUIREMENTS:

 Education, Preparation, and Training

• Bachelor’s degree in business or accounting preferred
• Three years of related experience in student billing and/or an accounting related area.

 Skills

• Strong organizational skills
• Ability to work independently and prioritize the workload
• Strong interpersonal skills.
• Strong analytical and problem-solving skills.

• Able to multi-task well in a fast-paced environment
• Good written, oral, and reading communication skills
• Strong customer service skills
• Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships.

Physical Demands

• Extensive Use of Computers
• Extensive time sitting and standing
• Able to lift up to 10 lbs

Computer Skills

• Proficiency in Microsoft Office Suite including especially Excel
• Knowledge of ERP systems (the Banner System) a plus

Travel

• N/A

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

Employee Statement: I have read the above job description and can perform its essential functions owith owithout reasonable accommodation. If the position requires additional skills or qualifications that are beyond my capabilities, or if I have any other questions or concerns, I understand it is my responsibility to speak with my Supervisor.

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Employee Signature                                         Date