About Us
Friends of the Israel Defense Forces (FIDF) is a humanitarian nonprofit that provides life-changing support for the courageous young men and women of the Israel Defense Forces (IDF). We transform their lives through empowering educational, financial, well-being, and cultural initiatives as they protect the State of Israel and her people. Inspired by them, we strive to champion a culture of courage worldwide, ensuring a secure and thriving Israel today and forever.
Our community of supporters and staff are passionate, courageous, and impactful. Our work is driven by core values that transcend gender, age, political leanings, nationality, and religion. Our vital mission and breadth of programs resonate with a diverse array of supporters – all are welcome!
Our workplace is vibrant and dynamic, encouraging bold creativity, ingenuity, and vision. We’re searching for new talent to contribute to our mission and team.
About You
You provide an exceptional concierge level of customer service, solid technical aptitude, extremely organized, can-do attitude, and enjoy working collaboratively.
About The Role
The focus of this job is on ensuring all aspects of the planning for our missions to Israel, both from the National Office, Regions, and Chapters provide an exceptional customer service experience for all of the mission participants. This individual will be the primary contact with the Israel counterpoint in our Israel office and communicate and organize the needs of the US mission participants.
There is an emphasis on building rapport and relationships with individuals and groups and requires an outgoing, poised, and persuasive communication style. Because the pace of the work is faster than average, the ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical.
Essential Job Duties
- Coordinate all aspects of the mission with the appointed mission coordinator in Israel.
- Provide a 5-star level of concierge service when arranging any requests for special travel requests, pre-arrival and post-mission reservations, special meal requests, hotel upgrades, transportation requests, touring options, and any other special request.
- Proactively anticipate mission participants' needs and address any needs right away.
- Partner with Marketing to design the signage for every aspect of the mission and ensure the timely delivery of the signage for the mission leaders and what needs to be sent to Israel in advance.
- Make sure that all coordination of signage, swag, and arrangements in the US goes through you, and ensure that the individual you're coordinating within the US feels supported and stays informed about the progress made in preparing for the upcoming mission.
- Select the swag, in conjunction with the Marketing team, for each mission based on the type of mission, National versus Regional/Chapter, the participants, etc.
- Proficient in CRM, Excel, Word, PowerPoint.
- Determine the swag that will be provided in coordination with Marketing based on the type of mission. Coordinate the ordering and delivery of the swag to participants.
- Incorporate feedback and suggestions to ensure we continue to look for opportunities to improve the mission experience.
- Work with lay leaders, FIDF professional staff and travel agents in planning trips.
- Communicate weekly with FIDF professionals on the status of their donors’ missions, sending updated itineraries, notifying departure and return dates, and following up after mission.
- Respond to e-mail and calls for general mission inquiries, and track information for future mission mailings.
- Plan and coordinate mission itineraries; map distances, research content, make changes to internal and external itineraries.
- Develop a comprehensive cost sheet for each mission – communicate pricing to participants when requested.
- Maintain mission and participant statistics for tracking and progress purposes.
- Work with tour operators overseas and with FIDF’s Israel office to plan all site visits and put itinerary into effect.
- Write and edit donor mini-bios or each major donor mission.
- Work with Accounting to process, maintain, and track mission revenue and expenses.
- Work with Marketing to update and maintain website with relevant information for open missions, as well as content for past missions and any dedicated web pages.
Qualifications
- Bachelor’s degree preferred.
- Experience providing 5-star concierge level experience.
- Experience with Missions and knowledge of Israel travel preferred.
- High-level proficiency in Microsoft Office (especially Excel) and has the ability to learn new systems.
- Extremely high level of organization and follow-through, with excellent attention to detail.
- Passion for the FIDF mission.
- Ability to manage multiple tasks simultaneously.
- Excellent interpersonal skills and strong writing, administrative, time management, and organizational skills.
- Sense of urgency for goal achievement and managing varied activities.
- Results focus, innovative and creative problem solving.
- Relationship building focused on achieving results.
- Confident, enthusiastic, persuasive influencer stimulates others to action.
- Accountability for results.
- Experience with residency in Israel.
Benefits
Medical, Dental, Vision, Early dismal for Shabbat, 403b with employer matching, Life Insurance, Disability Insurance, FSA, Jewish and Federal paid holidays, sick days and vacation.
FIDF is an equal opportunity employer that is committed to equity, diversity, and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.