Director of Coordination 6224

This role presents an exciting opportunity for an experienced Director of Coordination to lead a dynamic team in a high-impact healthcare environment. The ideal candidate will bring proven expertise in homecare coordination and a passion for driving operational excellence through strategic leadership and team development. With a focus on seamless caregiver scheduling, service coverage, and incident resolution, this position offers the chance to make a meaningful impact on both caregiver success and client satisfaction within a collaborative and professional setting.

Key Responsibilities:

• Lead, manage, and support a team of coordinators responsible for caregiver scheduling, client relations, and daily service delivery.
• Ensure adequate coverage for all shifts, including emergency or last-minute changes.
• Develop and enforce processes that ensure timely and accurate matching of caregivers to patients.
• Monitor service delivery to ensure it meets agency standards and DOH regulations.
• Implement and monitor systems for timely documentation, communication logs, and visit confirmations.
• Oversee timely and accurate payroll processing for all field staff while maximizing billing.
• Foster a culture of accountability, teamwork, and customer service.
• Oversee the smooth operation and integration of all coordination systems and workflows.

Qualifications & Experience:

• Homecare experience in Coordination or HR, with a solid understanding of LHCSA regulations and Medicaid eligibility/ineligibility (Coordination experience strongly preferred).
• Minimum 3 years of experience leading a multicultural, multilingual team in a high-volume, fast-paced environment, with the ability to manage both on-site and remote teams.
• Proven leadership with strong interpersonal, communication, coaching, and conflict resolution skills.
• Ability to represent the agency professionally and serve as a visible, accessible leader.
• High emotional intelligence, cultural awareness, and a 'can-do' attitude with the ability to think outside the box.
• Demonstrated experience with caregiver scheduling, service coverage, grievances, investigations, and overall team performance management.
• Familiarity with audit preparation, compliance standards, incident reporting, and plan of correction development.
• Proficient in Microsoft Office and tech-savvy, with comfort using spreadsheets, ticketing systems, and coordination platforms.
• Experience analyzing and acting on operational reports (e.g., missed visits, overtime, coverage issues).
• Excellent time and project management skills; able to juggle competing priorities and deadlines.
• Full-time, on-site commitment with after-hours availability for urgent matters.

Preferred Qualifications:

• Experience working with waiver programs.
• Prior involvement in service expansion, contract implementation, or start-up operations.
• Multilingual - Spanish or Yiddish.
• Strong Excel skills and experience using tools like Smartsheet.
• Experience creating or delivering soft skills trainings.
• Familiarity with recruitment, retention strategies, and caregiver engagement.
• Has contributed to or led QA processes, internal audits, or process improvement initiatives.
• Comfortable working with diverse client populations and creating culturally competent workflows.
• Skilled in drafting policy updates, outlining workflows, training materials, or coordinator handbooks.

Key Competencies & Attributes:

• Strategic Leadership: Ability to develop and implement long-term strategies for team success.
• Problem-Solving: Capacity to address complex coordination challenges with innovative solutions.
• Communication: Exceptional verbal and written communication skills to engage with diverse stakeholders.
• Adaptability: Flexibility to manage changing priorities and adapt to new situations quickly.
• Empathy: Understanding and addressing the needs of both caregivers and clients with compassion.
• Analytical Thinking: Proficiency in interpreting data and using insights to improve operations.

Work Environment & Benefits:

Our workplace fosters a culture of collaboration, professional growth, and mutual respect. We offer competitive benefits, including health insurance, retirement plans, and opportunities for professional development. As part of our team, you'll contribute to a mission-driven organization dedicated to enhancing the quality of life for our clients.