Donor Engagement Associate
At United Hatzalah, work isn’t just a job – it's a passion; it’s our purpose. If you believe in saving the lives of anyone and everyone in need of emergency medical care in Israel, then we want to hear from you. A career at United Hatzalah means you’re committed to impacting the lives of people in Israel. Whether responding to a heart attack, delivering a baby, or treating victims of terror – you can help make it all happen.
What is Friends of United Hatzalah?
Friends of United Hatzalah is the U.S. non-profit charitable organization that supports United Hatzalah of Israel – the largest independent, non-profit, fully volunteer emergency medical service (EMS) organization that provides the fastest emergency medical care in Israel, completely free of charge. Our goal is to provide immediate lifesaving medical intervention during the critical window between the onset of an emergency and the arrival of traditional ambulance assistance.
United Hatzalah’s services are available to all people regardless of race, religion, or national origin. Our network of 8,000 volunteers respond to more than 2,000 emergencies around the country, 24/7. Using our innovative GPS technology and our iconic ambucycles, we have reduced emergency medical response time in Israel to an average of three minutes, and in urban areas, less than 90 seconds. Learn more at www.israelrescue.org.
Job Description:
Friends of United Hatzalah seeks a dynamic Donor Engagement Associate to join our expanding US-based team. This full-time position is based in our New York City headquarters on a hybrid in-office work schedule and reports to the New Jersey Regional Director. The Donor Engagement Associate will help expand and deepen support for our lifesaving mission in Israel. This role is central to growing our grassroots donor base, stewarding relationships, and increasing annual giving among donors contributing $1,000–$9,999 per year. They will serve as a frontline ambassador for United Hatzalah—engaging directly with supporters, inspiring giving, and ensuring every donor feels their impact. This is an exciting opportunity for someone who thrives in a mission-driven, metrics-focused environment and is passionate about Israel, emergency response, and saving lives. The ideal candidate will be a people–person with 3+ years of experience in fundraising or similar roles.
Key Responsibilities:
- Fundraising:
- Solicit renewed and upgraded gifts to meet individual and team fundraising goals.
- Inspire donors through stories of impact, real-time emergency response updates, and meaningful touchpoints.
- Communicate with supporters via phone, email, zoom, text, and in person to maintain strong engagement and retention.
- Provide a high-quality donor experience by addressing questions, providing updates, and showing appreciation.
- Manage a portfolio of 1,500–2,000 donors, building lasting relationships through personalized outreach.
- Provide regular reports to Supervisor based on Key Performance Indicators (KPIs)
- Develop Portfolio:
- Identify and cultivate new supporters who can join our growing community of lifesavers.
- Donor Events:
- Promote participation in United Hatzalah events, tours, and campaigns.
- Staff events as needed in NYC area.
- Team Collaboration:
- Collaborate with development and marketing teams to align messaging and donor journeys.
- Track donor activity and performance using Salesforce and other CRM tools.
- Contribute to a positive, passionate team culture that celebrates impact and innovation.
- Attend team meetings and contribute to brainstorming, planning, and strategy development.
Qualifications:
Successful candidates will demonstrate the following:
- 3+ years of experience in fundraising, sales, or donor/customer engagement roles. Experience working at a call center or extensive phone experience is a plus
- Bachelor’s Degree
- Highly organized with the ability to manage high-volume outreach through emailing, calling and setting meetings to hit monthly goals
- Must be able to work in a demanding metrics-driven environment and be comfortable adjusting to changing expectations quickly
- Proven success meeting or exceeding revenue and retention goals
- High degree of comfort interacting with donors
- Outstanding communication and interpersonal skills with a warm, donor-centric approach
- Approach opportunities and challenges with confidence and determination while remaining resilient and able to cope with rejection from prospective donors
- Highly organized, detail oriented and strategic
- Comfortable working in a fast-paced, data-driven environment
- Proficiency in Salesforce or similar CRM platforms
- Knowledge of Israel and/or emergency medical services a strong plus
- Passion for United Hatzalah’s mission of saving lives in Israel—regardless of race, religion, or background
Salary range: $50,000 per year with additional performance-based compensation to be determined upon reaching set goals.Comprehensive benefits package including medical, dental, vision, life, retirement plan with employer match, and paid holidays/time off.
To Apply: Qualified candidates should send a cover letter and resume to [email protected]. The subject line of the email should include the words “Donor Engagement Associate”. Incomplete applications will not be reviewed.