Program Manager, Teen Experiences, RootOne
The Jewish Education Project
New York, NY
RootOne is an innovative, rapidly growing initiative that maximizes the number of North American high school students participating in immersive Israel travel experiences and the impact that those experiences have on teens. RootOne does so by reducing the cost of participation for Jewish teens and by elevating and diversifying Israel experiences to make them more accessible and more impactful to a wider audience.
Opportunity for Impact
Data shows that intentionally designed and well-facilitated immersive experiences in Israel have the capacity to strengthen both Jewish identity and connectedness to Israel among participating Jewish teens. RootOne-affiliated immersive Israel experiences provide a framework that allows Jewish high school students to explore many of the issues that matter most to them as teens and as young Jews.
Teen Israel experiences have been shown to strengthen young Jews’ connections to one another and deepen their relationship with Israel, especially at a time when Jewish voices on campus need to be heard more than ever. At scale, this experience can radically transform the trajectory of North American Jewry. RootOne is an initiative of The Jewish Education Project. Learn more at www.rootone.org and www.jewishedproject.org.
Position Overview
RootOne is seeking a detail-oriented, mission-driven professional to serve as the Program Manager, Teen Experiences. Reporting to the Director of Education, this role is responsible for ensuring a seamless, user-friendly experience for teens from application through the trip itself – supporting teens and families through communication and learning systems, individualized support and customer service, and collaborating across teams to optimize content delivery and engagement.
The Program Manager, Teen Experiences supports RootOne’s relationship with platform developers, oversees daily operations of the RootOne Teen Portal, Marketing Cloud, and Learning Management Systems (LMS), and serves as the bridge between digital educational content and the teens and their families. They help ensure that teens’ experience with RootOne is high-quality, accessible, and aligned with the organization’s larger goals.
Key Responsibilities
Customer Support and Communications
- Manage the digital user experience for teens and their families from initial contact through completion of early experiences, including the voucher application process, platform navigation, and troubleshooting support.
- Serve as the primary point of contact for teen- and parent-facing communications and support, addressing questions and issues as they arise to ensure a smooth experience.
- Develop and implement communication journeys for teens and parents in collaboration with the Marketing and Communications team, ensuring messaging is timely, consistent, and reflective of the teen experience.
Technology Systems Management
- Manage the technical aspects of the RootOne online education platform, including content creation, user management systems, and relationships with developers and partner organizations.
- Design and upload asynchronous learning and live touchpoints for tracking participation, in collaboration with the Senior Manager of Digital Education.
- Collaborate with the Senior Manager of Digital Education to configure and optimize system functionality, enhance the user experience, and train teen participants and partners on how to effectively use RootOne’s platform.
- Serve as a link between Education, Marketing/Communications, and Research/Evaluation teams to strengthen the teen user experience.
Who You Are
- Candidates with diverse cultural, educational, and experiential backgrounds are urged to apply.
- 3-5 years of experience supporting participants, students, or customers in Jewish educational, engagement, or nonprofit settings; background in user experience (UX) design or e-learning is a plus.
- Familiar with platforms such as Salesforce, Marketing Cloud, Learning Management Systems (LMS), Articulate, SCORM-compliant content, or other digital engagement tools.
- Skilled at managing resources, databases, communication systems, and customer service or help desk tools.
- Strong communicator with the ability to address inquiries calmly and efficiently and build positive relationships with users and team members.
- Ability to use data and feedback to guide improvements and make informed adjustments.
- Highly organized, able to manage multiple tasks in a fast-paced, evolving environment.
- Comfortable working independently and collaboratively across teams.
- Bring initiative, attention to detail, and a growth mindset to their work.
- Understand or is open to learning about Israel-related topics and Jewish teen education and engagement.
- You are a candidate who will embrace working in an environment that prioritizes:
- Demonstrating care and concern for the people around them
- Leading with humble confidence and competence
- Reliability, consistency, and accountability.
What We Offer
- Salary in the range of $70,000-$80,000, depending upon experience
- Three weeks paid time off in year 1; increasing incrementally on a set schedule
- Comprehensive health insurance
- Early close on Fridays for Sabbath and closed for most Jewish holidays
- A positive work environment with exposure to great learning opportunities and the chance to work with some of the top professionals in the field of Jewish Education
How to Apply
- Please submit a resume and cover letter to [email protected]. Please include the job title in the email subject line.
Where You Will Work:
Hybrid work environment with Tuesdays, Wednesdays, and Thursdays at 1675 Broadway, 15th Floor, New York, NY 10018 – Mondays and Fridays remote.
The Jewish Education Project aims to select, place and train the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all our employees in compliance with applicable local, state, and federal laws and without regard to non-work related factors such as race, color, religion/creed, gender, national origin, age, disability, marital status, sexual orientation, veteran status, or any other protected class. We encourage and support diversity and tolerance in our workplace.