Donor Center Specialist

UJA Federation of New York | New York, NY, United States

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Posted Date 5/21/2024

About the Organization:

UJA-Federation of New York is the largest local philanthropy in the world. For more than 100 years, we’ve brought New Yorkers together to solve some of the most pressing problems facing our community. Thanks to our network of hundreds of non-profits, we can leverage our expertise across any number of areas — including health and human services, arts and culture, and education — to care for Jews everywhere and New Yorkers of all backgrounds, respond to crises close to home and far away, and shape our Jewish future. Our reach extends from New York to Israel to nearly 70 other countries around the world, touching 4.5 million people each year.


Position Summary:

The Donor Center Specialist (DC Specialist) is responsible for providing high-quality service to our donors, making sure every contact is a great experience and an opportunity to educate, motivate, engage, and delight our donors. The DC Specialist is a critical thinker and problem solver who analyzes incoming inquiries, provides feedback to the agency and facilitates ongoing open and productive communication between our constituents and the organization.

Major Responsibilities:

  • Increase donor awareness of UJA-Federation’s mission through encouraging discussion, answering questions, and providing appropriate information
  • Explain to donors and prospects the full array of UJA-Federation’s giving opportunities and clarify agency policies
  • Resolve donor inquiries related to bills, tax substantiation statements, acknowledgements, web gifts and event registrations, mail/phone and e-mail preferences, etc.
  • Listen actively to identify problems, determine the cause, select the best solution, and implement it in a positive, friendly, and timely fashion
  • Analyze donors’ inquiries to recognize systemic issues and work with colleagues from other departments (FRD, M&C, IT, OPR) to find creative solutions to ensure donors’ satisfaction, the quality of our data and overall organizational efficiency
  • Record all inquiries and actions taken in the Donor Center database for up-to-date and ongoing documentation of our donor contacts, timely completion of tasks and further data analysis
  • Assist fundraisers and other staff members with matters relating to donors and donors’ accounts
  • Produce bills, tax substantiation statements, account summaries, special correspondence and other documents upon request
  • Accept and process donor contributions
  • Process monetary adjustments and non-monetary changes to accounts as requested by donors
  • Participate in periodic account reviews and special quality assurance projects

Qualifications & Competencies:

  • Bachelor’s degree required
  • Two to four years of donor relations, customer service or other related experience required
  • Excellent interpersonal and communication skills (both verbal and written), superior phone manners and exceptional attention to detail
  • Outstanding analytical and problem-solving skills
  • Ability to multitask and work under pressure
  • Positive attitude, willingness and ability to assist others
  • Strong organizational and time-management skills
  • Ability to function independently and as a team player
  • Computer proficiency in MS Office, ability to learn and use fundraising system, Donor Center database as well as other computer applications


Salary Information:

The salary for this role is $60,000-$63,000 commensurate with experience and qualifications.


Great Perks. Because We Appreciate Great Employees.


We offer a generous number of vacation days and have the Jewish holidays off as well. Fridays our offices close early (October to March at 3:00 pm and April to September at 4:00 pm). All so you can relax and recharge.


We’re operating on a hybrid work model: three set days in the office and two days remote. So enjoy the best of both worlds — the comforts of home and the energy of the office.


UJA provides a top-tier medical and dental plan, along with a flexible spending account. We also offer life insurance. And for a small cost you can take part in on-site yoga and exercise classes at our Manhattan office. Wellness matters to us.


UJA employees can enroll in a pension plan and tax deferred annuity.


Classes, workshops, and compelling speakers will keep you at the top of your game.


We come together as a staff to commemorate holidays (from Rosh Hashanah to MLK Day), volunteer at nonprofits, and celebrate our accomplishments together. (Our chocolate chip cookies are legendary!)


We also offer a backup childcare program. And a commuter benefit plan. So, you can get to work and feel good about it.

Salary60,000.00 - 63,000.00 Annual
Full Time
Organization Type
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