Program Assistant (Hybrid, June - December)

Position:        Program Assistant

Supervisor:   Director of Engagement and Program

Schedule:      Temporary, June - December

ABOUT US 

Congregation Rodeph Sholom (CRS) is a large dynamic Reform synagogue at the heart of Manhattan’s Upper West Side and has a strong 180-year history. We are a community for all who enter our doors and our members represent the vibrant diversity of New York’s Jewish landscape. Multi-generational families, millennials, interfaith families, lifelong New Yorkers, those new to the city, folks pursuing conversion and those exploring Judaism for the first time have all found a home at CRS. This position reports to the Director of Engagement and Program and works closely with the Director of Sholom Sprouts (Families with Young Children) and the Program Coordinator. 

ABOUT YOU

CRS is looking for a dedicated and detail-oriented person to provide administrative support to our program departments (Families with Young Children, Adults, 20s & 30s, Congregation-wide). You are an expert with Microsoft Office 365 (especially Outlook, Excel and SharePoint), and have experience working with a registration system (i.e., SimpleTix or Eventbrite) and a membership database (i.e., IMIS or Salesforce).

WORK SCHEDULE 

This is an hourly position. Our team works on a hybrid schedule. All our team members must be flexible and able to adapt to short- and long-term shifts in their job duties. Working hours are generally 9:00 AM to 5:00 PM (4:00 PM on Fridays); additional hours may be required evenings and weekends.

 RESPONSIBILITIES

 Registration & Customer Service

• Manage registration forms for events and classes.
• Act as the point person for answering phone and email inquiries related to congregational programs.
• Send communications before and after an event/program.
• Prepare attendance sheets and assist with reporting and tracking of all program participation.

Data Entry and Reporting

• Enter and maintain constituents’ data in databases and registration systems.
• Prepare database lists; produce reports based on data/information gathered from various sources.

Business Operations

• Prepare check requests, invoices, and monthly American Express reports; track department expenses.
• Process billing for all paid events.

Administrative Support

• Assist with printing and copying; preparing items to be shipped; organizing and moving supplies.
• Help manage schedule and make appointments for the Director of Engagement and Program and Director of Sholom Sprouts.
• Perform other related duties as assigned or required; duties and responsibilities may be added, deleted, or changed to meet the needs of the program departments.

QUALIFICATIONS

• 1-3 years of relevant work experience
• Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) in a PC environment; Google Docs, and SharePoint/One Drive.
• Comfort with learning new programs is essential. Training support provided for Zoom, Constant Contact, IMIS, SimpleTix, Concur, Airtable and other new technologies as they become available.
• Familiarity with Jewish calendar and lifecycle events is a plus.

CORE COMPETENCIES

• Strong analytical and interpersonal skills.
• Self-starter with ability to work independently.
• High attention to detail.
• “Can-do” attitude.
• Resourceful.
• Superb customer service skills.
• Excellent verbal and written communication skills, and ability to communicate effectively to various audiences.
• Flexible and nimble - able to adapt to changing priorities, and exercise sound judgment.
• Exceptional time management and organizational skills.

BENEFITS 

• Sick days.
• 403(b) retirement plan.
• Flexible Spending Accounts for commuter, dependent care, and medical expenses.

VACCINATION POLICY

• All staff must be fully vaccinated, including booster shot. Proof of vaccination required at start of employment.

APPLICATION REQUIREMENTS

• Cover Letter: Please include a cover letter with your resume that demonstrates your relevant skills and experience, plus interest in this position.

Equal Employment Opportunity Policy:

Congregation Rodeph Sholom does not unlawfully discriminate in employment opportunities or practices on the basis of one’s actual or perceived race; color; religion; sex/gender (including gender identity); creed; sexual orientation; marital status; pregnancy; ethnicity; national origin; ancestry; age; disability; alienage/citizenship status;  arrest or conviction record (consistent with the provisions of New York State’s Corrections Law); partnership status; familial status; military service; status as a victim of domestic violence, stalking or sex offenses; veteran status; genetic pre-disposition or carrier status; or any other characteristic protected by applicable law.  Employment decisions at CRS are made in a non-discriminatory manner and are based on qualifications, abilities, and merit.  CRS also prohibits, and will not tolerate, any form of retaliation or reprisal against any employee who reasonably and in good faith complains of discrimination or harassment or provides information in connection with any such complaint.