Customer Service Representative, Alexander Muss High School

Jewish National Fund | Rockville Centre, NY, United States

Posted Date 9/19/2022

Alexander Muss High School in Israel, a signature program of Jewish National Fund-USA (JNF) and known as HSI or AMHSI, delivers a transformative experience for teens through its semester, mini-mester and summer abroad programs in Israel. Unlike any other experience, we are the only pluralist, non-denominational, fully accredited international study abroad program in Israel for high school students – one in which the land of Israel becomes a living classroom. Students spend part of the academic school year or summer in Israel during their sophomore, junior or senior year of high school on an academic adventure, earning high school and optional college credits.


Position overview:

AMHSI is seeking a Customer Service Representative to be based out of our Rockville Center, NY office. This position will report to the Executive Director of Recruitment and Partnerships and work closely with the National Director of Admissions.


Position Responsibilities:

  • Answer customer service email in a timely manner for core, day schools and travel groups
  • Follow-up with parents and families to ensure that all forms are submitted in a timely manner
  • Answer call and questions about AMHSI prior to students' departure to Israel
  • Update Salesforce as needed
  • Input forms in SF as needed
  • Works in partnership with Parent Liaison on campus to follow-up with parents as needed while students are in Israel


You have:

  • BA/BS degree is preferred
  • Superb interpersonal skills including communication and organizational skills 
  • Superior customer service and telephone etiquette 
  • Must be extremely dependable and be able to work quickly and accurately 
  • Ability to prioritize and multi-task projects in order to meet deadlines and manage activities of a busy office 
  • Must be flexible and able to accommodate last minute requests 
  • Strong computer skills (including Word, Excel, PowerPoint, Outlook, Zoom and Salesforce database) and basic math/accounting skills are a must 
  • Ability to work occasional nights and weekends
  • Previous experience in nonprofit preferred



  • Days off for all work-prohibitive Jewish holidays, in addition to the secular US holidays
  • 3pm close-of-business on Fridays
  • Flexible expense account for mileage and donor meetings
  • Top-notch healthcare (including dental and vision)
  • Employer-paid life insurance
  • Employer-paid short and long-term disability
  • 403(b) with generous employer contribution
  • Opportunities to travel to Israel


Salary range will depend on experience level, but can fall within the range of $40,000-45,000.


Salary40000.00 - 45000.00 Annual
Full Time
Administrative Support
Organization Type
Education & Schools | Fundraising
Job Location

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