Immersive Experiences Operations Associate

Hillel International | Remote, United States

Posted Date 5/25/2022
Description

Immersive Experiences Operations Associate

Hillel International

Role Overview

Do you thrive in a fast-paced work environment and excel at multitasking and prioritizing projects and deadlines? Are you a detailed, operational, and motivated self-starter? Do you dream of working in a collaborative environment that supports international logistics? If so, we have the position for you! 

Hillel International is seeking 2 Operations Associate to support the Immersive Experiences Department at the Schusterman International Center in Washington, DC. This unique position will provide essential administrative, logistical, and technical support to the Immersive Experiences Department. 

The Operations Associate will use their organizational skills and attention to detail to help create a smooth and streamlined registration process for the Immersive Experiences team. They will excel at balancing and completing a wide array of tasks and will get excited about using technology to improve and optimize processes and systems.

What You’ll Do:

Assist with Immersive Experiences Registration

  • Track Birthright Israel and Onward Israel registration numbers daily while registration is open
  • Assist with communication to applicants/participants, parents and trip staff
  • Assist with flight assignment process for applicants and staff with Birthright and the airlines
  • Review and manage passport, COVID documents, medical review process, and additional required documentation in alignment with Hillel and Birthright requirements
  • Conduct interviews for participants
  • Process deposit refunds for applicants

Technological and Data Support

  • Generate appropriate reports using SalesForce
  • Manage individual trip/group folders including ensuring all accurate reports are included in each
  • Provide technical support to campus professionals and applicants as it relates to the Birthright applications, reports and more
  • Assist with report management system
  • Assist with IT and Database Related Projects
  • Manage development of spreadsheets for mail merges as directed
  • Create web pages for the team’s resources

Departmental Support

  • Monitor the Immersive Experiences phone line, respond to phone calls and voicemails, and assist with manage multiple email accounts
  • Process and assist with department travel arrangements (hotels, flights, car rental, etc)
  • Generate and submit monthly expense reports and reimbursements
  • Manage meal requests to airlines
  • Assist with drafting email communication to participants and campus professionals
  • Participate in regular team meetings and professional development opportunities
  • Other duties as assigned

What you’ll bring to the job:

  • A bachelor's degree and at least 2+ years of relevant work experience
  • Ability to manage a high volume of projects with many moving parts, set timetables and adhere to strict deadlines in a fast paced environment. 
  • Excellent organizational skills and meticulous attention to detail
  • Capacity to provide outstanding customer service 
  • Proficiency with Microsoft Outlook, Microsoft Office suite, and ability to quickly learn and master new tools, processes, and systems
  • SalesForce experience preferred but not requiredharvard, 
  • A creative, entrepreneurial, and can-do attitude with regards to project management assistance
  • Familiarity with Israel and Judaism; prior travel experience to Israel is a plus. 

A typical day as the Operations Associate might include:

  • A phone call with a campus professional to troubleshoot a Birthright application
  • Interviewing a potential Birthright Israel applicant
  • Working with colleagues to maintain data and provide updates within SalesForce
  • Creating a spreadsheet to track staff assignments for the upcoming season
  • Submitting a list of meal requests to an airline for a Birthright group flight
  • Processing a reimbursement for a member of the IE team 
  • Assigning participants to flights for an upcoming immersive experience trip
  • Answering the general Israel Help phone line  

What you’ll get out of it:

  • A GREAT TEAM!
  • A competitive salary within a range of $45-$50k 
  • This position is full time and includes a comprehensive package of health benefits, vacation and sick time, retirement plans, life insurance, Long Term Disability (LTD) and Flexible Spending Plan, plus unlimited vacation time, 15 days of sick time, and parental leave
  • Flexible work location
  • Great professional development, mentoring, and skill building opportunities
  • A network of terrific Hillel colleagues nationwide
  • Annual trips to Israel
  • Practically unlimited t-shirts, water bottles, and Birthright Israel swag 

About Hillel International

In 1923, Rabbi Benjamin Frankel started Hillel with humble means, a noble mission and a breathtaking vision: to convey Jewish civilization to a new generation. Today, Hillel International continues to enrich the lives of Jewish students and is the largest Jewish campus organization in the world at more than 550 colleges and universities across North America and around the world. As Hillel evolves as an organization, the mission remains steadfast: to create lasting connections with every Jewish student that foster an enduring commitment to Jewish life, learning, and Israel and train them to become the next Jewish leaders.

Hillel International enriches the lives of Jewish students so they may enrich the Jewish people and the world, and envisions a world where every student is inspired to make an enduring commitment to Jewish life, learning and Israel.

Applications are due by Tuesday, June 7th at 5pm PST.

Hillel is an equal opportunity employer. We are committed to creating an accepting and inclusive environment for all.

Salary45000.00 - 50000.00 Month
Duration
Full Time
Categories
Administrative Support | Israel Programs/Missions
Organization Type
Hillel
Benefits
Retirement Plans | Life Insurance | Medical Insurance | Paid Vacation | Sick Days
Job Location
Remote

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