Donor Services Assistant New York

Founded in 1906, AJC seeks to enhance the well-being of the Jewish people and Israel, and to advance human rights and democratic values in the United States and around the world. Among Jewish advocacy organizations, AJC is the leader in the global arena. We are known for our unparalleled access to diplomats, government officials, and faith leaders in more than 100 countries. In addition to our New York headquarters and Office of Policy and Diplomatic Affairs in Washington, D.C., AJC has offices across the U.S. and around the globe and maintains partnerships with Jewish communities worldwide.

The Donor Services Assistant contributes to the overall goals of the organization to provide timely and accurate information and outstanding customer service, as well as maintain strong donor relations.  He/she is responsible for processing pledges and revenue (checks and credit card reviews) received from Regional Offices, National Office fundraisers, Project Interchange, and individual donors via mail (postal and web).  He/she will prepare journal entries into the NetSuite accounting system. 

The Donor Service Assistant does all this while adhering to AJC’s core values: Respect, Teamwork, Integrity, Excellence, and Accountability.

Responsibilities:

• Process pledges, checks, wires, and donations submitted via credit card and WEB on a daily basis.
• Maintain donor records in Raiser’s Edge by creating new accounts and updating existing ones.
• Enter donations into Raiser’s Edge and import information to NetSuite (general ledger).
• Prepare and reconcile daily reports on recurring gifts and online donations.
• Work with the Payroll Administrator in processing employee donations to be deducted through payroll.
• Contact National Development or the Regional Offices if additional information is needed to process donations.
• Adjust gifts in Raiser’s Edge as needed and provide back-up documents to Finance Assistant for proper adjustments in NetSuite.
• Provide back-up documentation of endowment and restricted funds gifts to Controller.
• Work with Development staff in communicating with donors through the Contribute.org (online customer service) by answering questions about tax receipt records and specific donor records.
• Contact National Development or the Regional Offices if additional information is needed to process donations.
• Assist Senior Donor Services Assistant in collecting outstanding pledges by contacting the Regional Offices and National Development staff.

Qualifications:

• Bachelor’s degree required
• Minimum two years related experience
• Strong verbal communication skills
• Well-developed organizational and time management skills
• Dependable
• Respect for adherence to confidentiality is required
• Strong attention to detail and follow-through
• Comfort using computer applications to record revenue and ability to adapt to new software systems
• A self-starter, willing to take the initiative
• A team player as well as able to work independently
• Ability to work effectively under pressure
• Willingness to assist with assignments outside of immediate job responsibilities
• A demonstrated commitment to high ethical standard and values
• Computer skills required: MS Word, MS Excel, MS Outlook, Raiser’s Edge, and experience with ImportOmatic and accounting software

Benefits:

Comprehensive benefits package includes:

• Medical, vision, and dental plans
• Flexible Spending Account options
• Generous Paid Time Off (PTO) - 10 vacation days per year, that increases with continued employment
• Paid Holidays (many Federal and major Jewish Holidays)
• Hybrid work schedule
• 403(b) participation, after one year of employment
• Transit plan

AJC is an Equal Opportunity Employer.

The salary range for this position is $50,000 to $70,000, depending on relevant experience.

Please submit your application to: https://ajchr.wufoo.com/forms/w1ytm4z300qte7p/