Coordinator of Disability Services Marketing, Social Media, and Retail

Job purpose

The Coordinator of Disability Services Marketing, social media, and Retail is responsible for promoting the mission, programs, and products of the Disability Services department through strategic marketing, dynamic social media presence, and the management of retail operations. This role is central to enhancing public awareness, supporting participant employment opportunities, and ensuring a strong and consistent brand identity across platforms. The coordinator works closely with program staff, clients, and the broader community to represent Disability Services in a positive, inclusive, and mission-driven manner. This full-time position (Monday–Friday, 8:30 AM–5:30 PM).

Duties and responsibilities

Marketing & Communications

• Develop and implement comprehensive marketing strategies to promote Disability Services programs, products and events.
• Create and manage marketing materials, newsletters, and outreach campaigns that align with organizational branding.
• Collaborate with agency marketing manager and graphic designers to ensure consistent messaging.
• Represent the department at community events, fairs, and agency-sponsored activities to increase visibility and engagement.

Social Media Management

• Develop and maintain an engaging and inclusive social media presence across platforms (e.g., Facebook, Instagram, LinkedIn).
• Create and schedule regular content that highlights programs, client stories, events, and retail products.
• Monitor analytics to assess the effectiveness of content and make data-informed adjustments.
• Ensure all content is accessible, appropriate, and reflective of the agency’s values.

Retail Operations

• Manage day-to-day operations of retail activities associated with Celebration Company and other Disability Services programs.
• Oversee client-made product sales both online and in person, ensuring inventory is tracked and restocked.
• Coordinate seasonal product launches, including marketing materials, displays, and events such as markets or pop-ups.
• Collaborate with external partners and vendors to expand retail opportunities.
• Supervise Retail Associates and Retail Store Volunteers
• Work closely with Coordinator of the Center for Art Photography as well as Celebration Company Corporate Relations Liaison and Department Director.
• Other duties as assigned by the supervisor.

Qualifications

• Bachelor's degree in marketing, communications, nonprofit management, or a related field (or equivalent experience).
• Experience in social media management and/or marketing strategy.
• Retail or e-commerce experience preferred, particularly in a nonprofit or social enterprise setting.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Comfort working with individuals with disabilities in a respectful, inclusive manner.
• Ability to work both independently and collaboratively with a diverse team.
• Proficiency in graphic design tools (e.g., Canva), Shopify, email marketing platforms, and social media management tools is a plus.

  Working conditions

• Regular in-person presence at program sites and community events.
• Some evening or weekend hours required for events, markets, or product launches.
• Must be comfortable working in a creative, team-oriented environment that supports adults with disabilities.

Required attendance at these annual events:

Pop- Up Events

ReelArt Opening and Closing

CC West Winter Market

Honey Cake Sales

JFS Annual Meeting

JFS Gala

 Physical requirements

• Ability to lift up to 25 lbs. for event setup or product transport.
• Ability to assist with basic retail logistics, such as setting up tables, displays, or signage.

 Direct reports

Celebration Company Retail Store Associate and Volunteers