The Director of Seniors At Home Division is responsible for directly providing the leadership, consistent level of performance and quality services, and innovative programming of the Seniors At Home Division at Jewish Family and Children’s Services. Business lines include but are not limited to: Home Care, Care Management, Clinical Services, Fiduciary Services, Volunteer Programs, Bereavement and Spiritual Care Services, Holocaust Survivor Programs, and Food Programs. The role reports to the Executive Director and is a key member of the JFCS Executive Leadership.
Who Are We?
At Seniors At Home, our mission is to enable all older adults in our community to live safely, independently, and with dignity.? Seniors At Home is a division of Jewish Family and Children’s Services. Founded in 1850, Jewish Family and Children’s Services (JFCS) is one of the oldest and largest human service agencies in the United States. With over 40 programs and services supporting people living in Sonoma to San Jose, we are guided by the Jewish traditions of advancing human dignity for everyone, community responsibility, inter-generational ties, and repairing the world.
Who Are You?
- Have a master’s degree in business, social work, or health administration
- Have 5+ years of successful leadership and management level experience in business planning, operations, and delivery of geriatric services
- Have 5+ years of experience with direct supervision of cross-functional teams, including hiring, coaching, mentoring, performance management, daily operations supervision, and disciplinary measures, as necessary
- Have a commitment to professional growth and development, and continuous quality improvement
- Have solid understanding of business fundamentals, knowledge of organizational planning and strategy, and expertise in communications/ marketing and sales
- Have experience in interpreting, implementing, and monitoring federal, state, and local compliance regulations such as regulatory changes, licensing, accreditations, policies, and health requirements as they relate to senior care
- Have ability to identify and build local relationships to drive business, and customer satisfaction
- Have superior verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information
- Have demonstrated advanced writing, editing and presentation-development skills
- Have ability to be organized, and to take the personal initiative required to develop a new project successfully
- Have passion in providing responsive services to the community and in establishing excellent rapport with clients, staff, and community members
- Have a strong commitment in working in a client service, and non-profit, social services environment
- Have the COVID-19 Vaccination card by date of hire (JFCS will provide reasonable accommodations to those individuals who are unable to be vaccinated for COVID-19 consistent with federal, state, and local law)
- Preferably have:
- Knowledge of Jewish community needs, traditions, and services systems
- Entrepreneurial experience in building and improving on services and introducing innovative approaches to service delivery and systems
- Sales or business development experience
What You’ll Do:
- Responsible for the development and delivery of home care, care management, clinical, food, volunteer, and other supportive and consultative services to seniors and their families, ensuring that services are of the highest quality
- Participates with other applicable staff in the development and oversight of operational and clinical systems to support client care, including staffing, billing, and accounts receivable for each program
- Builds long-term client development plans and works with the Executive Director and other leadership to ensure staffing levels are appropriate to support strategic plans
- Participates in the planning and implementation of new SAH programs and activities in response to market needs and to generate new business, including groups/workshops, collaborations with Jewish organizations and synagogues, and partnerships with community organizations, health care institutions, and businesses
- Ensures that revenue and profitability, service productivity, and service outcome goals are met, as described within the JFCS Strategic Plan, Operating Budget, and Annual Work Plan
- Participates in the planning and budgeting process, assures achievement of goals, and evaluates compliance with all budget and service standards; takes corrective action
- Provides supervision to care managers and ensures that they receive clinical consultation and training, as needed to carry out effective treatment plans and to meet productivity/billing standards
- Manages service provision by providing subject matter expertise, overseeing employee productivity and performance. Supports and supervises staff through mentoring, motivating, coaching, and evaluating
- Ensures referral to and coordination of all SAH services to clients and with program supervisors
- Works in collaboration with all other JFCS programs and cross-functional teams to ensure high quality and coordinated care
- Develops, implements, and administers SAH contracts to expand services, generate revenues, and ensure contract requirements are achieved
- Develops and implements quality assurance plans for services provided by SAH
- Collaborates with the Marketing and Development Teams in developing and executing SAH Marketing plans
- Works with the SAH Business Development Managers in ensuring that marketing sales plan goals are achieved
- Works closely with Rhoda Goldman Plaza, JFCS’ assisted living community partner, in developing programs and services to RGP clients
- Works closely with other JFCS staff and departments, to best serve JFCS’ clients and the community JFCS serves
Why Work at JFCS?
- Be part of an organization that helps over 120,000 people each year
- Financially stable nonprofit with a long and rich history
- Great perks and benefits including competitive compensation; medical, dental, vision, and other benefits; 403(b) retirement contribution (subject to eligibility requirements); Jewish holidays off and more.
To be considered for this position, you must meet the requirements and competencies listed above. Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
Equal Opportunity Employer
JFCS is an equal opportunity employer. All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.