Donor Services Manager New York

Founded in 1906, AJC seeks to enhance the well-being of the Jewish people and Israel, and to advance human rights and democratic values in the United States and around the world. Among Jewish advocacy organizations, AJC is the leader in the global arena. We are known for our unparalleled access to diplomats, government officials, and faith leaders in more than 100 countries. In addition to our New York headquarters and Office of Policy and Diplomatic Affairs in Washington, D.C., AJC has offices across the U.S. and around the globe and maintains partnerships with Jewish communities worldwide.

The Donor Services Manager contributes to the overall goals of organization and provides timely and accurate information and outstanding customer service, as well as maintains strong donor relations. The Donor Services Manager works closely with the Controller and Assistant Controller to oversee the work of the donor gift processing team and serves as the direct liaison from the Finance Department to the National Development department.

The Donor Services Manager does all of this while adhering to AJC’s core values: Respect, Teamwork, Integrity, Excellence, and Accountability.

Responsibilities:

Core Responsibilities

• The transaction processing and financial reporting components of the “Pledge to Cash” business process is working efficiently and effectively, that key internal controls are in place to ensure that all gifts are recorded accurately and on a timely basis, that there is appropriate documentation supporting the gifts, and that the funds received are properly safeguarded.
• There are continuous and collaborative communications on all relevant matters with the National Development Department, Regional Offices, and IT. This position will coordinate with the Senior Development Director, Operations and Associate Director, Data Applications, Operations to ensure that financial systems and procedures are effectively aligned with Development operations and polices.
• Assists Donor Center with contacting donors to resolve questions.
• Attends National Development meetings.
• Ensure that effective processes are in place to follow up on gifts received with missing, incomplete, or unclear information, and that effective procedures are in place to provide oversight to the entire process for handling all pledge and gift payments throughout the AJC system.
• Ensure gift revenue and account receivable are reconciled between the financial accounting system (NetSuite) and the donor management system (Raiser’s Edge) and the bank.
• Prepare various financial campaign revenue reports (e.g., daily gift report, weekly and monthly campaign reports) are issued on a timely basis to provide accurate updates that are distributed to National Development, Regional Offices, and lay leaders.
• In coordination with the Controller, serve as the lead contact for colleagues requesting that new appeal and fund codes are created, and ensure that any new codes are mapped to NetSuite to facilitate the import of data into NetSuite.
• Perform variance analyses are prepared to identify and explain differences between actual revenue and budgeted revenue.
• In coordination with the Controller, lead and manage the gift processing function, including supervising gift processing staff and providing backup when necessary.

Monthly Campaign Revenue Forecasting:

• This position is a standing member of the Monthly Development and Finance Forecast Meeting that discusses the reported results of operations, any adjustments to the outlook for the remainder of the year, and actions to be taken to address any changes in projected revenue.
• Takes responsibility for making follow-up adjustments to development reports based on feedback provided at the monthly forecast meeting.
• Responsible for producing and presenting to the group pledge receivable aging and write-off reports.

Management of Restricted Funds:

• Is a lead standing member of the Management Restricted Funds Committee (“MRFC”). The MRFC meets to ensure donor-restricted funds are being spent in compliance with donor wishes and any applicable laws. This position is tasked with developing and overseeing the process for managing and reporting on restricted funds. Responsibilities also include organizing, scheduling, and setting the agenda and follow-up for each meeting.
• In coordination with the Associate Director, Stewardship, will work with program staff to ensure that gifts are spent appropriately.
• Work closely with National Development in issuing financial annual performance reports to endowment and other donors.
• Develop procedures to ensure that accurate and timely reporting is being provided to donors who have made restricted gifts.

Continuous Operations Improvement:

• Works with the Senior Development Director, Operations to build the agenda and takes charge of ensuring follow-up for the Finance, Business Analyst/Database Administrator, and Development Business Operations Team. This group meets monthly to discuss outstanding matters of importance and discusses ways to continuously streamline and improve the Pledge to Cash business process through technology and other innovative ideas.
• Must develop working knowledge of AJC’s gift acknowledgments, tax substantiation, and quarterly pledge reminders processes.

Watchdog Organizations:

In charge of monitoring the activities of the nonprofit watchdog agencies (e.g. Guidestar, Charity Navigator) and recommending any actions required to be taken.

Qualifications:

• Ability to work collaboratively across teams and departments
• Strong customer service orientation and skills
• Experience in improving efficiency and effectiveness of business processes
• Excellent supervisory skills
• Financially literate with strong analytical skills
• Strong interpersonal, oral, and written communications skills dealing within the department, with other departments, and with donors
• Organized, ability to multi-task
• Commitment to continuous improvement
• College degree, with major in business or finance preferred

 Skills:

• Minimum 5 years of experience with record keeping in a not-for-profit organization.
• Supervisory experience managing staff.
• Knowledge of fundraising and accounting.
• Experience with Raiser’s Edge preferred but must have direct experience with some relational database system, including the building and running of basic queries.
• Experience with using general ledger systems is a plus.
• Working knowledge of Microsoft Office Suite software, with particular experience in Word and Excel.

Benefits:

Comprehensive benefits package includes:

• Medical, vision, and dental plans
• Flexible Spending Account options
• Generous Paid Time Off (PTO) - 15 vacation days per year, that increases with continued employment
• Paid Holidays (many Federal and major Jewish Holidays)
• Hybrid work schedule
• 403(b) participation, after one year of employment
• Transit plan

 AJC is an Equal Opportunity Employer.The salary range for this position is $80,000 to $120,000, depending on relevant experience.

Please submit your application to:   https://ajchr.wufoo.com/forms/w1r9zs0j1iagvau/