Membership Experience Manager (Hybrid)

Position: Membership Experience Manager

Supervisor: Membership Director

Schedule: Full-time

ABOUT US

Congregation Rodeph Sholom (CRS) is a large dynamic Reform synagogue at the heart of Manhattan’s Upper West Side and has a strong 180+ year history. We are a community for all who enter our doors and our members represent the vibrant diversity of New York’s Jewish landscape. Multi-generational families, millennials, interfaith families, lifelong New Yorkers, those new to the city, folks pursuing conversion and those exploring Judaism for the first time have all found a home at CRS.

ABOUT YOU

Reporting to the Director of Membership, this position focuses on enhancing the membership experience at CRS, with a focus on new members. Working collaboratively and closely with other departments and with clergy, this position will create connections and build community with and between members. Recruitment and retention initiatives are also part of this position’s portfolio. This position requires creativity and leadership ability and is an exciting opportunity to define, grow, and flourish in a newly created position.

WORK SCHEDULE

Our team works on a hybrid schedule. All of our team members must be flexible and able to adapt to short- and long-term shifts in their job duties. Working hours are generally 9:00AM to 5:00PM (4:00PM on Fridays); additional hours may be required evenings and weekends.

RESPONSIBILITIES

Responsibilities will include, but are not limited to:

New Member Experience

• Create an experiential and implementation template outlining an aspirational ‘journey of a member’ from initial recruitment through first two years of CRS membership; develop strategies and processes to operationalize this initiative.
• Improve on-boarding experiences and processes for new members to enhance their connection to CRS; create customized on-boarding experiences for former members who rejoin CRS.
• Oversee successful existing experiences designed for new members such as Shabbat dinner initiative, new member pre-negs, and our coffees-with-the-clergy events; develop and create new experiences appropriate to members’ demographics.
• Develop marketing strategies with Communications to recruit new members, with a focus on non-members who have attended CRS events (such as Purimfest, guests who attended High Holy Day services, and Sholom Sprouts families).
• Lead prospective member tours and coordinate clergy meetings/interactions.

Overall Membership Experience and Retention

• Key stakeholder for Minyan (CRS small group initiative) experience, connecting members with shared affinities.
• Support Membership Director and become liaison to newly-created Member and Engagement Council comprised of lay leaders; assist in developing charter and scope of Council.
• Develop and implement retention initiatives with a focus on ‘at-risk’ members in key life stage inflection points (i.e., post b’nai mitzvah, becoming an empty nester).
• Facilitate Congregational leadership pipeline by recognizing, recruiting, and training qualified individuals to foster lay leadership potential.

Core Competencies

• Interpersonal skills: Establishes positive working relationships with all colleagues who are relevant to the completion of work; works well with people at all levels of the organization; builds appropriate rapport; considers the impact of his/her actions on others; uses diplomacy and tact; is approachable.
• Creativity and innovation: Generates new and unique ideas; easily makes connections; takes calculated risks in pursuit of something new; learns from mistakes; exercises sound judgment when testing creative ideas.
• Verbal communication: Ability to clearly articulate a message to a variety of audiences to achieve the desired outcome; appropriately modifies communication and approach based on verbal and non-verbal cues.
• Written communication: Possesses ability to write succinctly and persuasively; can get messages across that have a desired effect; clearly articulates message content and projects professionally and appropriately.
• Congregant orientation: Demonstrates concern for, and attends to the needs of our congregants; uses empathy and understanding when interacting with congregants, ensures congregants feel valued for their ideas, passions and skills.
• Project management: Identifies the key objectives and scope of a proposed project; garners needed resources and support, develops a realistic and thorough plan for achieving key objectives, keeps team members briefed on progress, implements action plans, resolves barriers and challenges.

Required Knowledge, Skills, and Abilities

• Bachelor’s degree.
• 2-5 years of relevant work experience.
• Proficiency in MS Excel, MS PowerPoint, MS Outlook, MS SharePoint, CRM (Salesforce), Zoom, Monday.com.
• Experience managing multiple priorities with a high-degree of follow through.
• Proven success in creating and implementing creative initiatives.
• Ability to make connections and demonstrated ease working across diverse constituencies and demographics.
• Keen understanding of group dynamics; politically astute.
• Experience facilitating conversations, building consensus, and connection among small groups, and with volunteers.
• Hands-on leader with emotional intelligence.
• Thrives in a multi-layered team environment.
• Ability to think strategically and ‘big picture’ as well as produce and implement detail-oriented programs.
• Willingness to work occasional weekends and evenings as needed.
• Knowledge and comfort with Reform Jewish principles and practices; understanding and/or experience in synagogue setting helpful.

VACCINATION POLICY

• All staff must be up-to-date on their vaccines, including booster shot. Proof of vaccination required at start of employment.

EQUAL EMPLOYMENT OPPORTUNITY POLICY:

Congregation Rodeph Sholom does not unlawfully discriminate in employment opportunities or practices on the basis of one’s actual or perceived race; color; religion; sex/gender (including gender identity); creed; sexual orientation; marital status; pregnancy; ethnicity; national origin; ancestry; age; disability; alienage/citizenship status; arrest or conviction record (consistent with the provisions of New York State’s Corrections Law); partnership status; familial status; military service; status as a victim of domestic violence, stalking or sex offenses; veteran status; genetic pre-disposition or carrier status; or any other characteristic protected by applicable law. Employment decisions at CRS are made in a non-discriminatory manner and are based on qualifications, abilities, and merit. As may be permitted by law, certain Rodeph Sholom positions will be filled by persons of the Jewish faith as a bona fide occupational qualification. CRS also prohibits, and will not tolerate, any form of retaliation or reprisal against any employee who reasonably and in good faith complains of discrimination or harassment or provides information in connection with any such complaint.