Membership and Community Engagement Manager

Oheb Shalom Congregation | SOUTH ORANGE, NJ, United States

Posted Date 11/30/2021
Description

Membership and Community Engagement Manager

Job Summary/Objective

Oheb Shalom is an egalitarian, inclusive, diverse, and multi-generational 325+ member congregation in South Orange, NJ. While Oheb Shalom has a rich, vibrant history, being one of the oldest conservative synagogues in the Northeast, it is known for being progressive and embracing Jewish tradition in the 21st century. This summer, we were thrilled to welcome new clergy – Rabbi Abigail Treu, Senior Rabbi and Cantor Eliana Kissner, recent JTS graduate. We believe we are poised for tremendous growth.

To help realize our ambitions, Oheb Shalom is seeking to hire a Membership and Community Engagement Manager to oversee all aspects of synagogue member recruitment, engagement and overall management of membership. The Manager will develop and execute member retention and new member acquisition as well as strategies with a focus on recruiting young families. The Membership and Community Engagement Manager reports to the Executive Director of Oheb Shalom and will work collaboratively with the professional staff, marketing and communications manager, clergy, lay leadership and programming committees. This is a part time position (20 hours a week) and will require some weekends, evenings and flexibility in work schedule hours. Remote work schedule is somewhat flexible while many work functions require in-person attendance. Covid vaccination is mandatory.

Essential Duties and Responsibilities

Attracting and Recruiting Members

  • Develop proactive and targeted strategies to recruit and attract new members.
  • Serve as the first responder to general Oheb Shalom membership inquiries.
  • Ongoing & strategic outreach throughout the year to all prospective members.
  • Design, develop and implement membership specific programming events
  • Partner with Preschool Director and Education Director on membership strategies, tours, and family engagement.
  • Work closely with the marketing and communications manager to support all membership outreach strategies, special events and programs internally and throughout the broader Jewish community.
  • Conduct follow-up efforts with all prospective members from program/event invitations; and create new opportunities for exposure to synagogue experiences.
  • Act as a synagogue “matchmaker,” connecting prospective members with current members.
  • Manage application process for members from start to finish; notifying the executive committee, key staff and leadership when new members join.
  • Maintain membership analytics and data; monitor and track retention trends, local membership fee structures and statistics.

Integrating New Members 

  • Execute on-boarding strategy and program
  • Introduce, welcome and engage new members to the community
  • Identify where new members’ talents & interests would best be utilized to volunteer and engage while managing a database to streamline this process.
  • Delivery of “New Member” baskets upon first Friday following their signing
  • Help create communications to introduce new member to the congregation
  • Pair new members with current members (buddy system)
  • Monitor new member’s connectivity within Oheb; ensure they are connecting with others and track engagement

Member Engagement

  • Develop and maintain relationships with every member (at least one outreach call a year to each member). Ability to work with a database and ability to set up processes is essential to this role.
  • Ongoing, personal outreach for families who recently had a key life event (wedding, baby, etc) surgery, health concern, move etc.
  • Provide “concierge” service for any member needs, including one-stop shopping for information about anything in the synagogue community
  • Maintain and update “member notes” on all members and connect them with relevant members and leadership.
  • In partnership with clergy and senior lay leadership, reach out to members to encourage attendance at events; identify and match members with volunteer committees.
  • Provide lists of RSVPs and expected congregants who will attend programs so they receive a warm welcome.
  • Help fill current volunteer roles (both one-time event & longer-term committee based
  • Ensure members feel they have proper opportunity to get facetime with clergy 

Resigned Members

  • Own and manage “at risk” members, including strategic recommendations and action plan to drive re-engagement.
  • Request “exit interview” to meet with members who have resigned to understand their decision and get learnings to guide optimizations and changes
  • Notify executive committee & staff of recently resigned members after departure

Qualities and Qualifications 

  • Bachelor’s degree and/or relevant work experience
  • Outstanding written, verbal, and interpersonal communication skills
  • Competence with and/or knowledge of CRM platforms, including ShulCloud
  • Social media savvy
  • Detail-oriented, well organized, able to juggle multiple priorities and multiple stakeholders
  • Leadership skills along with a collaborative and collegial work style
  • Ability to self-direct and take initiative
  • Ability to think strategically about planning and management
  • Team Player
  • Ambitious, can think creatively and out of the box
  • Ability to laugh
  • Keenly in tune with Jewish values and Jewish programming
  • Understanding and experience in working with volunteers in a not-for-profit Jewish institution
  • Insights and understanding of the Jewish Federation and local community
  • Ability to quickly learn about the unique characteristics of the Oheb community
  • Good with names and faces
  • Ability to interact with all staff and community members with kindness and integrity

 

 

Duration
Part Time, Contract, & Seasonal
Categories
Membership
Organization Type
Synagogue
Benefits
401(k) or 403(b) plans | leave early for Shabbat | Paid Holidays | paid vacation
Job Location
US

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