Director, Immersive Experiences Operations
Hillel International has led transformative immersive experiences in Israel and Internationally for tens of thousands of Jewish college students over the past two decades. As an organization, we are committed to continuing to expand our Immersive Israel opportunities to ensure they are available to every Jewish student on campus and seek a dynamic and experienced professional to lead the overall strategic direction and management of Hillel International’s U.S.-based Immersive Experience team.
The Director, Immersive Experiences Operations is responsible for overseeing and managing all aspects of marketing, recruitment, logistics and operations related to Hillel International’s Birthright Israel, Onward Israel, Masa Israel and other Israel and International related immersive experiential programs. This position reports to the Vice President, International Strategy and Advancement. We are requiring this professional to be available to work Eastern time zone hours, with an awareness that as we prepare for each season, extended evening and weekend hours may be required.
What you’ll do:
- Lead and supervise the North American team Birthright Israel and Onward Israel teams at Hillel as well as deeply collaborate with Israel-based colleagues. The full team is responsible for all aspects of training, marketing, recruitment, logistics, education and other trip operations.
- Ensure all necessary US-based functions of Hillel’s role as a Birthright Trip Organizer are executed in a timely and efficient manner by the US-based team, including an extensive operations process, from training campus professionals on recruitment and eligibility to ensuring the planes take off, and everything in between!
- Manage the business operations associated with IIE, including planning, budgeting, marketing, financial transactions and vendor/partner negotiations.
- Seek new opportunities to increase revenue to support IIE expansion, through grants, partnership and increased participation on trips.
- Evolve Hillel International’s Immersive Israel Experience (IIE) strategy to maximize the scope and impact of IIE programs marketed and delivered through Hillel, in partnership with Hillel International’s Vice President for International Strategy and Advancement and other senior leadership team members.
- In partnership with the Vice President for International Strategy and Advancement, maintains excellent working relationships with key partners in the IIE ecosystem, including campus Hillels, Birthright Israel, Onward Israel, Masa Israel, internal department partners such as IACT staff at SIC, Israel Fellows, Springboard, Hillel’s primary travel partners in Israel, and funders and other supporters of IIE programs.
What you’re great at:
- Organizational excellence and managing multiple processes at once. Execution of immersive experiences are complicated processes, and you’re an excellent operations-minded individual who can juggle big strategy and small details all at once.
- Using your finely tuned radar for planning, execution and research to catch the details that others might miss.
- Remaining calm and flexible in a fast-paced environment.
- Serving as a thought partner to respond to urgent situations that sometimes arise during Israel travel
- Being a team player and tackling all tasks, no matter how big or small
- Developing, organizing and executing processes that are user-friendly and scalable.
- Juggling multiple projects and thoughtfully prioritizing multiple important tasks.
- Achieving individual goals and activating others to reach team goals
- Maintain a nimble approach as structures in the organization and department evolve to align to our overall goals.
What you bring to the job:
- Strong organizational, planning, and communication skills; fine attention to details.
- Excellent written, editorial and verbal communication skills.
- Proven program management skills: Build plans and supervise people using clear objectives, milestones, and metrics.
- Experience juggling multiple projects and priorities in a complex environment; comfort with ambiguity and flexibility to adapt to a changing team.
- An entrepreneurial spirit with a drive to continually improve programs and services
- Ability to work with excellence at both the conceptual and detailed implementation levels required for program execution
- A bias for action and excellence
- Professional maturity
- Experience in or deep familiarity with Birthright Israel, the Hillel professional field and the Jewish non-profit sector is preferred
- Willingness to travel internationally, primarily to run programs and also for occasional other needs
- Willingness to work sometimes unusual hours and be committed to the work through the specific cadence of Birthright seasons - this includes working over office closures (additional time off will be granted!)
- BA required; Masters preferred as is 10+ years of professional experience, preference for the Jewish non profit sector.
What you’ll get out of it:
- Knowledge that your work will create positive ripple effects in the lives of Hillel professionals, the thousands of students they touch, and the Jewish nonprofit sector;
- Direct service, high level strategy, tons of collaboration and major impact.
- An exciting job with room to create and grow yourself, too.
- Amazing, smart, dedicated, fun colleagues across Hillel International, and across the Hillel movement;
- Eastern Time Zone hours are required, office location is flexible.
- Amazing, smart, dedicated, fun colleagues at Hillel International and across the Hillel movement.
- Periodic travel to Israel, conferences, campuses, and communities.
- Hillel offers a comprehensive benefits package, including health insurance, retirement plan, life insurance, Long Term Disability (LTD), Flexible Spending Plan, generous vacation/sick time, and parental leave
- Competitive salary in the non-profit marketplace. The salary for this role is $105,000-$115,000.
Hiring Process & Timeline
- Applications are due on Tuesday, January 11, 2021 by 5pm ET.
- Screening Interviews will begin Monday, January 10th for candidates that are not well known to us.
- The formal interview process (1st & 2nd round interviews, committee interview, and final approval(s) will begin on Thursday, January 13th and end by Friday, January 22nd. Our intention is to have someone begin in a full time capacity by February 15, 2022.
Current Hillel professionals may apply, and if a current Hillel professional is the finalist, we will work with you and your campus to navigate a smooth transition on a mutually agreeable timeline. If the finalist is a current Hillel professional, we are prepared to apply a flexible full time start date to the timeline above, share time and resources leading up to the full-time start date, and are open to considering other options that best support your campus, while working towards filling this important role for the Hillel Movement as a whole.
About Hillel International
Founded in 1923, Hillel has been enriching the lives of Jewish students for nearly 100 years. Today, Hillel International is a global organization that welcomes students of all backgrounds and envisions a world where every Jewish student makes an enduring commitment to Jewish life, learning and Israel. Hillel is dedicated to enriching the lives of Jewish students so that they may enrich the Jewish people and the world. As the largest Jewish student organization in the world, Hillel builds connections with emerging adults at more than 550 colleges and universities and inspires them to direct their own path. During their formative college years, students are challenged to explore, experience, and create vibrant Jewish lives.
About Hillel’s Charles and Lynn Schusterman International Center
Hillel’s Charles and Lynn Schusterman International Center (SIC) which has multiple offices throughout the world including in Washington, D.C., San Francisco, Chicago, New York and Jerusalem, helps local Hillels in the areas of institutional advancement, strategic planning, leadership development, fundraising, talent, fiscal administration, student engagement and communications.
As an equal opportunity employer, all individuals are encouraged to apply without regard to race, color, religion, age, disability, national origin, gender, sexual orientation, marital status, ancestry, genetic information, medical condition, veteran status, or any other class protected under federal, state, or local laws.