Holocaust Survivor Benefits Case Manager and Coordinator

Jewish Family Services, St. Louis | St. Louis, MO, United States

Posted Date 5/31/2022
Description

Summary:

The Holocaust Survivor Benefits Case Manager and Coordinator provides comprehensive case management to ensure that assigned clients have the tools and resources needed to support safe living at home and maintain social connections as they continue to navigate new stages of life. The Case Manager collaborates with clients to manage individualized care and facilitate the support and continued independence and safety in the client’s desired living environment and provides resources and program referrals, including subsidized in-home support services, falls and hospital re-admission prevention, and counseling and friendly visits as needed. 

Essential Functions:

  • Responds to all new referrals within 24 hours of first contact to schedule the initial assessment with client. Confirms acceptance into the care management program after explaining the benefits to prospective client.
  • Completes comprehensive assessments which identify medical, psychological and social factors contributing to client’s situation and evaluates these together with client’s strengths.
  • Completes paperwork unique to Claims Conference, The Blue Card, and other Holocaust survivor benefits programs.
  • Coordinates assistance/benefits programs with other agencies including JFCS Detroit, Claims Conference, and The Blue Card, among others.
  • Researches and maintains updated file on current resources for Holocaust survivors.
  • Refers clients to JFS programs, community resources and other organizations as needed. Follows up with clients and service providers to ensure successful and warm hand-off.
  • Coordinates appointments to medical providers and arranges transportation if needed to ensure continuity of care. Communicates client condition changes to providers.
  • Records client interactions, care plan updates and community resource information in ETO database for every interaction.
  • Communicates to supervisor any issues that may impact service delivery or continuity of services for clients.
  • Maintains, monitors, and schedules re-assessments at a minimum of every 18 months. Obtains   required annual authorizations. Submits necessary paperwork for change in level of care.
  • Tracks applications submitted for home care hours
  • Communicates with clients and representatives of the Claims Conference and Blue Card Programs
  • Provides outreach and training to community agencies, congregations and organizations. This includes public speaking, managing information booths at community events and distributing informational materials.
  • Represents JFS at community and professional association meetings. 

Additional Responsibilities

  • Demonstrates teamwork, compassion and high quality in delivery of care management services.
  • Performs other duties as required or assigned.
  • Complies with all company policies and standards. 

Qualifications:

To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals of varying abilities to perform the essential functions. 

Education:

Bachelor’s degree in social work, counseling, gerontology, psychology, or related field required. A Master’s Degree in a human service field is desired.

Work Experience:

Minimum of two years of related experience.

Licenses, Certifications and Professional Affiliations: N/A

Knowledge, Skills and Abilities:

  • Knowledge of community support services and resources for older adults.
  • Ability to conduct effective interviews and psychosocial assessments.
  • Ability to prepare and maintain accurate case records.
  • Knowledge of the use of office equipment, computers and related software applications.
  • Ability to counsel clients and/or families in life management and coping skills. 

Competencies:

  • Client Focus: Exhibits the values of kindness, fairness, excellence and service to others. Dedicated to meeting client needs. Builds positive and professional client relationships. Understands the need for flexibility and changes to procedures and programs to meet client’s needs.
  • Communication Skills: Adapts behavior and communications to multiple learning styles. Aware of the impact of personal style on others’ perceptions and works to make the impact positive and productive. Clearly communicates changes in priorities and resources.
  • Interpersonal Agility: Displays diplomatic and tactful behavior. Is collaborative and promotes professional working relationships with coworkers. Builds positive relationships with all JFS stakeholders.
  • Organization: Manages time well. Ability to manage multiple projects concurrently. Effective in priority setting. 

Supervisory Responsibilities: None

Work Environment:

Work is typically performed in either an inside work environment or in the client’s home. There exists the potential for stressful and/or emotionally-charged encounters with clients. 

Physical Demands:

This position requires prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds. 

Travel:

More than 50% of work time may be spent outside of the office meeting with clients. Additional travel throughout the community is required as needed. Access to private transportation is required. 

Other:  Russian speaking is an asset, but not required

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee in this position. Duties, responsibilities and activities may change at any time with or without notice. 

JFS provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.

Duration
Full Time
Categories
Case Worker
Organization Type
Senior Services | Social Work
Benefits
Retirement Plans | Dental | FSA | Leave Early for Shabbat | Life Insurance | Medical Insurance | Paid Holidays | Paid Vacation | Sick Days | Vision
Job Location
US

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