Operations & Technology Manager

Urban Adamah | Berkeley, CA, United States

Jewish Jobs Weekly

Our most popular service.
Subscribe to a weekly email of jobs!

Posted Date 11/14/2023

Description

Urban Adamah is an educational farm and community center in Berkeley, California that integrates the practices of Jewish tradition, mindfulness, sustainable agriculture, and social action to build loving, just, and sustainable communities. We provide training programs, educational workshops, and community celebrations for more than 10,000 visitors annually.

About The Role

As the Operations & Technology Manager, you will be stepping into a new role at Urban Adamah designed to bolster our transition from a decade of dynamic expansion to a phase of increased maturity and stability. In this role, you will be responsible for supporting our team’s and program’s success through maintaining and developing operational processes and technology systems, and supporting our people operations. As a new role, the Operations & Technology Manager will have the opportunity to contribute significantly to the shaping of the position, as duties, responsibilities, and activities may evolve over time.

The ideal candidate for this role will be excited about leveraging their tech skills and knowledge in an incredibly unique environment, passionate about fostering operational excellence at the intersection of technology and community-driven programs, and ready to play a key role in adapting to the changing needs of our organization.

RESPONSIBILITIES

OPERATIONS
As the Operations & Technology Manager, you will be serving as the lead team member in providing essential support for the seamless functioning of Urban Adamah's operations and programming.

Support and collaborate on work with the Facilities team related to security, space, safety projects
Support Finance Director with program payment collection and processing
Work with staff to understand and support their operational needs
Support the Senior Director of People & Operations in creating and implementing policies and staff onboarding plans for new systems
Oversee annual creation of Office and Operations budgets

TECHNOLOGY
As the Operations & Technology Manager, you will be responsible for assessing, developing, and improving operational systems, procedures, and processes at Urban Adamah.

Oversee key systems for workflow and productivity, including but not limited to:
Salesforce CRM
Event Registration systems
Phone & internet system
Technology for staff success such as Asana, Google Workspace, Microsoft & Adobe subscriptions, etc.
Manage and maintain computers and other workplace equipment such as laptops, event registration systems and hardware, payment processing devices, etc.
Manage technology needs for staff and board meetings
Manage systems and technology related vendors and consultants, serving as the project manager between consultants and staff when a project requires
Provide direct support on tech systems to staff and program participants
Maintain regular communication with program departments about their technology needs
Lead annual or biannual tech systems audit
Manage organization-wide data entry processes and policies, such as tracking participants and donors, entering & tracking payments, etc.

PEOPLE OPERATIONS
As the Operations & Technology Manager, you will play a key role in supporting Urban Adamah’s People Operations in the areas of onboarding and offboarding, hiring, and vendor contracting.

Manage hiring and onboarding for our seasonal and part-time support staff, which number over 100 annually
Manage time tracking for all seasonal and part-time support staff
Manage vendor contracts
Oversee all job postings on Urban Adamah’s website
Manage Urban Adamah’s custom Applicant Tracking system
Lead all operational components of core staff onboarding and offboarding

About You

You are passionate about systems, technology, and are excited to leverage your skills and knowledge to create an outstanding and supportive workplace for your team. You have the people skills to work with others to understand their needs and the technical expertise to guide decision making and implementation of systems to support them. You are able to drive forward a vision of how to integrate and maintain efficient systems.

We are open to applicants with varying levels and types of experience, provided that the applicant displays the skills required to successfully execute the job described above. You might be a good fit if you possess/demonstrate the following.

COMPETENCIES AND STRENGTHS

Administrative & Organizational Excellence

Tech-savvy: you are very comfortable with identifying and employing technology to solve problems and have experience using many different products including Google Suite, Microsoft Office Suite, Slack, and database systems like Salesforce
Self-starter: You thrive in environments where you get to hold the operationalization of your assigned workload
Excellence in organization: You are highly organized, able to track and execute on multiple projects and tasks simultaneously, and are detail oriented
Prioritizing: You are comfortable maintaining multiple channels of communication (text, email, phone, Slack) and independently managing your workflow to keep projects on track

Self-Awareness & Partnership

Ownership: You take broad responsibility for your work and approach tasks and priorities with a critical mindset
Opensess: You regularly seek, incorporate, and share new information and feedback
Balanced: You demonstrate a good balance of self-confidence and humility, able to name and make the most of your strengths, and open to feedback that will lead you to grow and develop as a professional
Commitment to diversity, equity, and inclusion: you value the diversity of insight, perspective, and experience brought by people from diverse backgrounds. You are committed to reflecting on and addressing inequities stemming from privilege and oppression in your community

Communication, Collaboration & Customer Service

Possess strong interpersonal skills: You communicate and collaborate well with a range of colleagues and other stakeholders
Collaborative: You enjoy learning from and with talented colleagues, and are excited to be part of the success of the whole organization
Customer service oriented: You appreciate the powerful impact of providing prompt responses to support inquiries, meeting people’s needs proactively, and treating staff and other community members with respect and care

Strategy & Problem Solving

Adaptable and flexible: You are able to find solutions outside of your original plan and shift priorities when necessary
Adept at planning: You think ahead and can plan for projects or tasks several months in advance
Problem solver: You enjoy problem solving, seeing it as an opportunity to connect with and support others and the organization
Analytical: You are a critical thinker with a high level of analytical/interpretive thinking and problem-solving skills
Ability to balance efficiency & effectiveness: You are able to create systems in a lean nonprofit environment, can work with less tech-savvy colleagues to solve problems, and can create short and long term solutions

EXPERIENCES THAT COULD LEAD TO YOUR SUCCESS

Direct experience working in IT, business systems analysis, enterprise systems, or related fields
Experience working with Salesforce, Asana, Slack, Ontraport, and Rippling
Relevant experience in either for or not-for-profit environments
Experience with training and/or educating others to bring them up to speed and support them with new systems
Demonstrated ability to create and manage well-functioning organizational systems

PHYSICAL DEMANDS OF THE POSITION

The physical demands listed below are representative of those that must be met by an employee in this position. Some accommodations may be made to enable people with disabilities to succeed in the role:

Typing, writing, reading, hearing, and speaking
Standing and walking for several hours, as well as sitting, squatting, crawling, climbing, and lifting up to 40 lbs.

Additional Details

COMPENSATION & BENEFITS
This is a full-time, benefited, and exempt position that includes healthcare, holidays, and paid time off. The salary range for this position is $68,000 to $80,000 per year.

Comprehensive benefits include:

100% health care coverage for self and 50% coverage of dependents in a Silver Tier Kaiser plan or its equivalent in our carrier’s options
80% coverage of dental insurance for self
Paid vacation days beginning at 15 days; 20 days in second year; incremental increase to 25 days
5 paid sick days per year
Up to 20 paid holidays (a mix of both national and Jewish holidays)
Tax-free retirement account after 2 years
A pre-tax FSA for medical, dependent care, and transit
Paid and unpaid parental, medical, and bereavement leave (following 1 year of employment)
Paid Jury Duty leave
Unpaid time off

SCHEDULE
This is a full-time, 40 hour per week, hybrid position, with options to work remotely on Mondays and Fridays whenever possible. General hours of employment are 9:00 AM – 5:00 PM, Monday – Friday. The Operations & Technology Manager may occasionally be asked to work on an evening or weekend, for which correlating time off will be given.

SUPERVISION
This position is supervised by the Senior Director of People & Operations.

Application

We deeply value the diversity of insight, perspective, and experience brought by people from diverse backgrounds. This includes Black, Indigenous, Latino, and Asian people, LGBTQ, and gender non-conforming people, and people with disabilities, Black Jews, Jews of Color, Sephardi and Mizrachi Jews. We also welcome applications from people of diverse religious, spiritual, and cultural backgrounds. You do not have to be Jewish to apply. We affirmatively seek to advance the principles of equal employment opportunity.

To apply, submit cover letter, resume, three professional references with how you know them here.

Applications will be reviewed on a rolling basis until Dec 3rd. After this time, we may continue to review applications, however, encourage candidates to apply before the deadline and/or as soon as possible. If you have any questions about the application or the position, please contact Kat Morgan at [email protected].

Salary68,000.00 - 80,000.00 Annual

Duration

Full Time