Volunteer and Outreach Manager

AGENCY OVERVIEW:

From fires to the pandemic, adoption to end-of-life care, and everything in between, Jewish Family and Children’s Services is a community resource to meet the many challenges individuals and families face. With over 40 programs and services supporting home care for seniors, therapy for children, youth volunteer programs, services for people with disabilities, and so much more.

OUR CAREER OPPORTUNITY:

JOB TITLE: Volunteer and Outreach Manager
REPORTS TO:  Director of Community Outreach
EMPLOYMENT TYPE: Full-time with benefits
JOB LOCATION: San Francisco, CA or  San Francisco Peninsula Region 

The Volunteer and Outreach Manager plays a key role in raising the profile of JFCS in the community by building relationships with individuals and organizations and encouraging their involvement in JFCS. The Volunteer and Outreach Manager develops and manages community and volunteer initiatives that extend our services to those who need them and connects the community with JFCS.

BENEFITS:

• Be part of a financially stable nonprofit with a long and rich history
• Be part of a large, multi-faceted organization serving 120,000 people with over 40 programs
• Make positive differences in the lives of thousands of individuals and families we serve each year
• 16 holidays total (Includes 10 federal holidays & up to 6 Jewish holidays each year)
• Employer 403(b) retirement Match and Additional Employer Contribution (Subject to eligibility requirements)
• 3 weeks’ vacation & 2 weeks’ sick time per year
• Cafeteria Plan
• Salary Range $68,000 – $80,000

WHAT YOU’LL DO:

• Implements strategies for targeted outreach to engage both individuals and organizations with JFCS and to recruit volunteers, attracting a cadre of trained, motivated, and engaged volunteers to support the JFCS’ programs and clients
• Manages direct service volunteer programs in the Peninsula region
  • This may include, but is not limited to, Senior Companions Program, Menches on the Go, Food Bank, Chicken Soupers, Cafe by the Bay and other programs
  • Activities may include assessment of clients referred to the program; recruitment, screening, and training of new volunteers; matching clients with volunteers and providing on-going support to volunteers to ensure success and to help solve problems that arise
• Acts as liaison between client, volunteer, and case managers to ensure that appropriate resources are provided to address client needs
• Manages volunteer inquiries, and develops volunteer screening, orientation and training procedures that prepare volunteers for the range of services they provide and effectively link volunteer service to Jewish values and traditions
• Handles client and volunteer feedback, ensuring that problems are handled in a timely manner
• Coordinates the JFCS Rides Program for seniors on the Peninsula including client assessment, recruiting, training, and matching volunteer drivers with JFCS clients
• Supervises paid and volunteer drivers and maintains the JFCS Rides calendar, schedule, and database
• Under the supervision of the Director of Outreach, replicates successful engagement programs from other regions that focus on education and direct service
• Collaborates with other regional staff to develop new projects, programs, and experiences for engagement of the Peninsula community with JFCS, including programs focused on families, retirees, and young professionals
• Ensures that volunteer program policies and procedures reflect best practices in the field of volunteer management and Jewish service learning
• In collaboration with senior management, evaluate the effectiveness of current volunteer programs
• Works closely with Development staff to ensure that direct service volunteers with financial capacity are made aware of opportunities for financial investment in our services and understand the funding needs of JFCS
• Supports special initiatives that involve donors with the Agency, with the goal of providing them with a meaningful hands-on service experience
• Collaborates with the Marketing team to create effective marketing materials for volunteer events and programs
• Ensures all materials given to clients and volunteers are up to date and meet agency standards

QUALIFICATIONS:

• Have a bachelor’s degree
• Have 3 years of experience in volunteer management or a related field of work
• Have excellent oral and written English communication skills
• You are a team player, yet you can work independently
• Have excellent computer skills
• Has high level of energy, good organizational skills, and attention to detail
• Knowledgeable of Jewish traditions, holidays, and customs
• Knowledgeable of Jewish organizations on the Peninsula
• Experienced in facilitating large groups and has ability to inspire volunteers through group presentations
• Has excellent networking and outreach skills and has ability to clearly present program goals and to work collaboratively with diverse staff
• Ability to work weekends and evenings
• Desire to work in a social service setting required
• Has commitment to and enthusiasm for the mission, goals, and objectives of the Agency
• Can work onsite at JFCS’s office in Peninsula
• Must have received or be willing to receive the COVID-19 vaccination by the date of hire to be considered

EQUAL OPPORTUNITY EMPLOYER:

JFCS is an equal opportunity employer. All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.