Service Desk Representative

Job Title: Service Desk Representative
Reports To: Front Desk Supervisor
Department: Membership Services
Status: Non-Exempt/part-time
(Please submit all resumes to [email protected] referencing the job title)

The Miami Beach Jewish Community Center (JCC) is a non-profit, social service agency founded upon Jewish ethics and values. Our goal is to provide quality programming to the community in everything from Children’s Enrichment and After-school programming to Summer Camp; Fitness to Aquatics; Sports to parenting classes; Adult Educational programs to Arts & Cultural events and more. We strive to employ the most qualified persons and continue to provide them with the support and encouragement needed in order for them to continue to develop and grow professionally as well as assist the MBJCC reach its goals in customer service and satisfaction.

Summary/Objective

The Service Desk is the front desk in our main lobby and is the hub which serves as a resource
center for members, guests and staff. A qualified candidate will be able to provide “grade A” and
exceptional customer service in a fast-paced environment while communicating information
about our membership plans, events and programs knowledgably and professionally. Our staff
welcome and greet our members and guests with enthusiasm while introducing them to our
facility. A qualified candidate is willing to go above and beyond to ensure a positive experience
for our Member and Guests. We are currently seeking high energy, reliable candidates who can work flexible shifts that include evenings, early mornings and weekends.

Essential Functions

1. Welcomes all Members and Guests to the facility.
   2. Checks in all Members and Guests and properly confirms and verifies access to facility.
   3. Performs all safety and security protocols accordingly.
   4. Maintains forms, flyers and procedures, and assists departments with administrative
   tasks.
   5. Answers central telephone system with professionalism and promptness and directs
   calls following proper chain of command.
   6. Attend to Members/Guests and answers questions; in person, email and by telephone.
   7. Forwards and directs customer feedback or concerns to the appropriate Department.
   8. Notifies Departments of any challenges or issues within the building and exterior of the
   building.
   9. Prepares outgoing mail; sorts and distributes incoming mail and receives and notifies
   departments of package deliveries.
   10. Supports Administrative Staff and Program/Membership/Executive Directors.
   11. Assist with Membership and Program registrations and transaction processing.
   12. Promotes Membership in addition to providing information on registration for Adult and
   Children’s Programming.
   13. Closes sales of Annual and Short Term Memberships and reports to Membership
   Director.
   14. Conduct tours of the facility when needed and provides additional programmatic
   information when appropriate.
   15. Takes pride in their position and aims to please, help and grow. Represents the Miami
   Beach JCC’s mission and carries that through their shift.

Requirements:

• Must be dependable, reliable and arrive promptly for shifts.
• Must possess an ambitious, professional and strong work ethic.
• Able to accept feedback, guidance and feel empowered to make general decisions and
  work with supervisor during the work shift.
• Must have conflict resolution skills and aptitude for problem-solving.
• Reliable transportation required.
• Must be available to work shift hours that include evenings and weekends and some
• Must be able to lift up to 30 pounds, bending, stooping, crouching, and reaching, sitting,
• Exceptional customer service skills; attentiveness and ability to communicate clearly and
  politely, bring positivity and be knowledgeable about Department Programs, Events and
  Membership information. Ability to foresee Members and Guests needs and take any
  action needed.
• Able to multi-task and work closely and respectfully in a team-oriented environment
• POS/CRM systems a plus but not required.
• Outlook and Microsoft Office knowledge required.