Kashrus Billing Assistant

Who We Are:  

The Orthodox Union (OU) is the largest Orthodox Jewish organization in the United States. Founded in 1898, the OU supports a network of synagogues, youth programs, Jewish and Religious Zionist advocacy programs, programs for the disabled, localized religious study programs, and international units. The OU maintains a kosher certification service, whose circled U symbol is found on the labels of many kosher commercial and consumer food products.

Position Summary:

Key Responsibilities: 

The Kashrus Billing Assistant will be responsible for a wide range of tasks, including but not limited to the following:

• Review billing data for accuracy; investigate and resolve discrepancies promptly
• Serve as the fill-in for mashgiach expense report processing when regular team members are out
• Organize monthly credits of invoices for entry into accounting software
• Create and email monthly statements to customers
• Generate and email weekly, monthly, and special request Kashrus certification fee invoices
• Monitor and respond to incoming emails in the general billing inbox
  • Communicate with account managers and customers to resolve billing questions or issues
• Review newly created company records in internal systems to ensure accuracy
• Organize and send monthly billing reports to Rabbinic account managers for approval
• Maintain and update customer and billing information in internal systems
• Perform other duties or ad hoc projects as assigned by management

Qualifications:

• Preferably Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field
• 1–2 years of billing, accounting, or administrative experience (nonprofit or service industry experience a plus)
• Proficiency with Microsoft Office applications (Excel, Word, and Outlook); comfortable working with PDFs
• Ability to manage multiple priorities and meet deadlines
• Familiarity with or interest in kashrus and Jewish communal organizations preferred
• Ability to learn and navigate internal Kashrus software
• Strong organizational skills with excellent attention to detail and accuracy
• Excellent verbal and written communication skills
• Analytical and problem-solving skills
• Capable of working independently while maintaining effective communication with the team
• Professional and pleasant demeanor when interacting with internal colleagues and external customers
• Comfortable handling sensitive financial information with discretion and integrity