Membership Sales Associate

The Membership Sales Associate is responsible for providing a superior level of customer service to Sid Jacobson JCC members, prospective members and guests. He/she/they will understand customer acquisition and retention, what motivates members and know how to tap into those needs and desires in an effective way.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide engaging and informative tours of the JCC while encouraging individuals to become members
• Effectively communicate program information to potential and existing members to increase enrollment in membership and programs
• Conduct persuasive verbal sales presentations to prospective members
• Greet and ensure all members and guests feel welcome
• Respond to member questions and concerns in a timely and professional manner
• Assist new and renewing members with payments and receipts
• Assist members with online registration system (Quattro) and general help for account set up
• Utilize membership software to assist with processing of new membership fobs, change of address and billing/payment inquiries
• Work on a retention plan with supervisor and build relationships in and outside of the SJJCC to encourage corporate partnerships
• Participate in open houses and special events to bring prospective business to the JCC
• Build and promote strong, long-lasting relationships by affiliating with outside organizations, companies and firms in value-added partnerships
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Use all available resources to develop leads in the community to increase our membership
• Generate leads, both individual and corporate, and close new memberships

QUALIFICATIONS:

• 1-2 years of Customer Service experience preferred.
• 3+ years’ experience with proven ability to drive the sales process from plan to close. Nonprofit, community center, health and wellness club. or corporate sales experience preferred, but not required
• Superior interpersonal skills
• Ability to interact in a positive and professional way with members and colleagues, exceeding the member’s expectations
• Organized and detailed oriented with the ability to adjust to changing deadlines quickly
• Proficient in Microsoft Office 2010, including Word, Excel and Outlook, as well as a working knowledge of multiple system databases and basic office equipment
• Ability to multi-task and remain calm during stressful situations.
• Punctuality and reliability is a must
• Ability to work a flexible schedule (some evenings, weekends and holidays)
• Driven and committed to success while maintaining integrity
• High school diploma/GED equivalent required

PHYSICAL REQUIREMENTS:

• Frequent standing and walking, especially when greeting members, conducting tours, or working at the front desk.
• May need to move around the facility to show amenities or assist staff.
• Occasionally lift and carry light materials such as brochures, marketing displays, or small packages typically up to 25 pounds.

WORK ENVIRONMENT:

• Work is usually performed in a front desk or lobby area.
• Climate-controlled, clean, and professional environment with frequent interaction with members and guests.
• High engagement with prospective and current members, often handling walk-ins, calls, or online inquiries.
• Collaborates with marketing, fitness, or service teams.

Salary plus Commission