Director, Volunteer Services & Donor Relations @ Metropolitan Council on Jewish Poverty

Director, Volunteer Services & Donor Relations

FLSA: Exempt/Overtime Ineligible

Benefits: Eligible

Hours Per Week: 40/Full-time

Position Summary:

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our ten different departments are staffed by experts who help over 225,000 clients each year and advocate on behalf of all needy New Yorkers. Our programs range from 100% affordable housing at 20 locations to our family violence program to Holocaust survivor assistance to senior programming to crisis intervention to the largest free kosher food distribution program in the world. Our network of 75 food pantries, affordable housing sites and JCCs provide services directly in neighborhoods across New York.

The Director, Volunteer Services & Donor Relations will manage Met Council’s volunteer related programming, supervise departmental staff, oversee departmental budget, manage resources, and donor relations. The Director, Volunteer Services & Donor Relations serves as the main liaison to volunteers, funders, donors, and community partners. The Director, Volunteer Services & Donor Relations will work both internally and externally to enhance program design and create service-based projects to expand Met Council’s mission. The Director is responsible for creating engagement projects that support all the social services departments and open new ways for volunteers and donors to support our work through project sponsorships and more.

Principal Responsibilities:

Volunteer Services:

Build capacity of Met Council through volunteerism, internships and donor engagement by:

Representing Met Council at a variety of dynamic community outreach events and numerous speaking engagements
Creating, developing, implementing and nurturing volunteering initiatives, including those run in partnership with the Manhattan Fulfillment Center and the Emergency Response Warehouse
Nurturing new and existing relationships with outside stakeholders
Regularly assessing agency needs, working closely with department directors to create ways volunteers and donors can engage in and support Met Council’s programs
Implementing staff and community partner training for best practices in volunteer management, including the development of materials to facilitate on-boarding, management, reporting and retention.
Creating and implementing volunteer solicitation strategy, including communications and outreach plan
Developing processes for the accurate collection, maintenance and use of data related to volunteers and their impact on the agency
Supervising the Volunteer Services Coordinator and all service year interns and fellows
Being responsible for applying and participating in all service year programs that provide volunteers throughout the organization.
Applying for and overseeing internship programs for the agency

Donor Relations:

Collaborate with the Development Department to foster donor engagement initiatives, strategies, events and opportunities by:

Conducting personal visits and phone calls with donor referrals to encourage and solicit gifts in support of the agency’s mission
Implementing year-round volunteer outreach, stewardship and cultivation efforts and events including partnerships with corporations, Synagogues, schools and other community groups
Raising minimum 50% budget for the Volunteer Department
Working with various youth philanthropy groups and other small granted projects
Developing and managing affinity groups of volunteer donors such as the Met Council Service Corps, young professionals group


Reliable, flexible and organized with a strong attention to detail
Managerial skills including, group facilitation, team-building, mediation, training and customer service
Strong experience with informal education and public speaking
Experience and proficiency in Social Media
Experience in Event Management
Ability to be extremely self-directed and project outcome focused
Experience in Communications, Donor Engagement and Fundraising
Cultural competency and understanding
Charismatic and engaging to communities across New York City including individuals of all ages and backgrounds

Skill and Education:

Bachelors degree (required), Master’s degree (preferred)
4-5 years of supervisory experience
Experience in volunteer management and/or community outreach
Experience in donor engagement, direct solicitation and event planning
Familiarity with project development, organizational systems, and data management
Excellent public speaking, presentation, social media and communication skills
Experience using Salesforce (preferred)

Special Requirements:

Willingness to travel within the five boroughs of NYC
Passionate positive people person
Consistent evening and Sunday work (required)
Increased involvement based on seasonal agency needs (example: food distributions and increased programming in advance of significant holidays)

Physical Demands:

Required Constantly: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye, and foot
Required Frequently: Standing and climbing stairs, carrying laptop & files (approx. 8-10 lbs), ability to carry up to 25 pounds via public transportation
Required Occasionally: Reaching above the shoulder, significant lifting (20+ lbs), pushing and pulling

Application Instructions

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Job Summary

Job Location
Metropolitan Council on Jewish Poverty
77 Water Street
New York , New York 10005


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