Assists International Program Coordinator with overseeing customer service, payment and collection activities of International Programs student accounts.
Intake all enrollment paperwork; ensure all necessary documents are correct, updated and accounted for.
Charge tuition and fees according to the individual school rates.
Secure tuition payments and administrative fees.
Prepare check request forms as necessary.
Coordinate with Schools Abroad to collect all necessary fees and credit information in order to update student accounts accurately.
Monitor completion of financial obligations of students.
Secure exchange checks where necessary.
Work in resolving issues both with internal administrative offices, parents and schools.
Mail pre-collection letters to students/parents
Monitor payment plans to ensure they are on track
Reviews credit and debit reports as necessary.
Make necessary adjustments to student accounts
Prepare and notify Financial Aid office regarding adjustments needed to student accounts.
Counsel students and parents on the various tuition payment options available
Follow up to ensure timely payments.
Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submits voucher and cc requests for refunds for timely payment.
Work closely with the Office of Financial Aid and is familiar with financial aid regulations
Answer phone and email messages.
Support Help Desk inquiries.
At least 2 years of relevant experience.
Accounts receivable, or similar experience, cash handling experience and/or demonstrated professional customer service focus.
Ability to effectively communicate via telephone, email and written formats to internal and external customers.
Strong customer service and organizational skills.
Must be able to multi-task and prioritize work.
Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
Proficiency in Microsoft Office Suite including Word, Excel, Outlook and Banner.
Fluency in Yiddish a plus.
Apply for this job online
Email this job to a friend
Share on your newsfeed
Touro College and University System provides equal employment opportunities to all employees and applicants for employment and is committed to ensuring a productive and non-discriminatory work environment in compliance with the Higher Education Act and Amendments, the Civil Rights Act of 1964, the Violence Against Women Act (“VAWA”), the New York State Education Law, New York Human Rights Law and other applicable laws. It is the policy of the Touro College and University System to prohibit unlawful discrimination in employment on the basis of race, religion, sex, color, national or ethnic origin, age, disability, sexual orientation, gender identity, gender, pregnancy, veteran status, or any other status protected by federal, state or local laws.