JUF Uptown Cafe Case Manager, EZRA Multi Service Center @ JCC Chicago

JUF Uptown Cafe Case Manager, EZRA Multi Service Center

EZRA’s Multi Service Center is a community-based service center that provides emergency services to Chicago’s Edgewater, Uptown and Lakeview communities. EZRA is home to the JUF Uptown Cafe, Chicago’s first kosher anti-hunger program, which feeds people who are hungry while nourishing their spirits. Meals are served in a restaurant-like atmosphere by volunteer wait-staff from the Jewish Federation of Metropolitan Chicago’s TOV (Tikkun Olam Volunteer) Network.
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The JUF Uptown Cafe Case Manager is responsible for staffing, volunteer support, and client support for the JUF Uptown Cafe.

Key areas of responsibility:

Staffing of JUF Uptown Cafe
• Welcome, orient and debrief Cafe volunteers regarding meal procedures, the mission and goals of the program and the collaboration with EZRA and JUF.
• Enforce House rules with a calm and consistent demeanor, paying special attention to guests who may be ill, attention-seeking, disruptive, or disrespectful.
• Implement behavioral plans and disciplinary time-outs with respect and dignity.
• Visit with Cafe guests during meals with attention paid to client hygiene, grooming and interpersonal interactions.
• Foster and support positive behavioral change, focusing on social function, while providing crisis intervention as necessary.
• Obtain and maintain food service certificate once hired for this position.

Client Services
• Conduct Cafe intakes
• Serve as the primary contact for case management for clients in the cafe program, when needs arise
o Work with clients in crisis to determine need for rental, utility, and other financial assistance.
o Conduct benefits assessments and link clients with public benefits and resources they are eligible for.
o Provide advocacy surrounding a variety of issues, including benefits maintenance and financial assistance with other agencies and through Financial Assistance Committee
o Assist clients in navigating the health insurance marketplace to obtain affordable health insurance.
o Assist clients with money management, credit counseling, budgeting and payment planning
• Facilitate Sunday program presenters in coordinator with Health and Pantry Coordinator
• Follow-up with Cafe guests who have absented themselves from participation.
• Enters case notes accurately and on a timely basis.
• Timely data entry
Other Duties
• Coordinate Top Box List
o Maintain contact with all clients to determine who will receive food via Top Box delivery.
o Update weekly Top Bix List and communicate with Top Box personnel.
o Serve as on-call for at least one day of Top Box delivery to troubleshoot client issues.
• Participate in Case Managers Round Table
• Participate in weekly Team meetings
• Participate in weekly Staff Meetings

Key Essential Job Duties/Physical Requirements:
• Mobility: Repetitive movement of arms and hands to operate computer, smartphone, keyboard and mouse.
• Ability to operate equipment such as phone, computer keyboard, calculator and standard office equipment.
• Ability to sit, stand, bend, twist and/or walk on a frequent basis throughout an 8 hour day.
• Ability to communicate effectively with a broad range of individuals, both orally and in writing.
• Mental Abilities: Must be able to operate equipment such as phone, computer keyboard, calculator and standard office equipment.
• Vision Abilities: See detail in objects; distinguish between colors, shades and brightness and ability to focus.
• Demonstrate physical stamina and agility required to be mobile for long periods throughout the day.
• Repetitive movement of arms and hands to operate computer, keyboard and mouse.
• Move from sitting (chair and floor) to standing position easily and quickly.


Days/Hours/Travel
During Pandemic
Monday – Thursday 9:00 am – 5:00 pm
Friday – 9:00 am – 4:00 pm

Post- Pandemic (or when we can safely re-open the café)*
Monday 9:00am-6:00pm
Tuesday 9:00am-7:30pm
Wednesday 9:00am-5:00pm
Thursday 9:00 a.m. – 6 :00 p.m.
Friday OFF
Sunday 9:30 am – 12:30 pm
*There may be some flexibility on this schedule.
Must be willing to work occasional secular holidays

Application Instructions

Applicants apply directly to Employer.

Job Summary

  • Duration: full-time
  • Benefits: paid vacation, sick leave, parental leave, medical, vision, dental, 401(k) or 403(b) plans, Life Insurance, Paid Holidays
  • Preferred Experience: Managerial (3-5 years)
  • Preferred Degree: Masters
  • Job Posted: 2021-04-20
  • Times this job has been viewed: 401 times
  • Job is posted for: 45 days
  • Job Categories: Community Planning, Programming, Community Organizing
  • Organization Type: Community Centers
Job Location
JCC Chicago
909 Wilson
Chicago , Illinois 60645
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