Founded in 1899, Temple De Hirsch Sinai is the largest Reform Jewish Temple in the Pacific Northwest, serving 5000 members at campuses in Seattle’s Capitol Hill and Bellevue’s Eastgate neighborhoods. Offering a progressive and contemporary Jewish environment, Temple De Hirsch Sinai serves as a prominent center for worship, education, programs, and social justice opportunities for the greater civic and faith communities. Hills of Eternity, our cemetery and mausoleum, is located on Queen Anne hill.
The Member Engagement Manager is responsible for the onboarding, engagement, satisfaction and retention of Temple members. They work closely with our rabbis, Executive Director, other senior staff and lay leadership to create a warm, caring, and vibrant environment for our members to engage fully in the many opportunities provided at the synagogue.
Our ideal candidate will have experience in fostering relationships across all ages and stages and using database systems to track member relationships and interests, Salesforce experience a plus. This exempt position reports to the Executive Director and will work closely with other team members, especially our Senior Director of Development and Director of Communications, Marketing & IT, as well as with volunteers.
ROLES & RESPONSIBILITIES:
Membership: Work to identify, recruit and retain members; serve as lead in tracking prospective members, coordinating outreach to them, inviting them to appropriate activities, and developing mechanisms to integrate prospective and new members into the congregation; work with Rabbi and Executive Director to identify “at risk” members, collaborate to retain them if possible, and identify reasons for departure when not.
Programming and events: Collaborate with staff and committees to ensure that existing and new programs create opportunities for meaningful onboarding, engagement and Jewish inspiration; initiate new programs as needed, which may include synagogue-based programs as well as home or neighborhood-based study groups, Shabbat and holiday activities; collaborate with mission-aligned community partners that may help bring effective engagement programming to Temple; ensure that engagement and follow-up are integrated into each program.
Relationships: Work with the Rabbi and lay leadership to create new initiatives to better connect members with one another. These may include small groups, and/or new programs; provide support for a range of existing initiatives and ensure that they are maximizing their engagement impact; spend time meeting with members and volunteers one on one and in small groups.
Tracking: Develop mechanisms to track member interest, engagement and participation, and work with administrative staff to ensure that information remains current and is available to appropriate stakeholders, with sensitivity about the need for confidentiality; collaborate with staff to develop and implement mechanisms to track volunteer skills and interests, and help match volunteers with potential opportunities for leadership; identify major trends in our membership’s demography and interests; provide data to communications staff to assist them in targeting timely and relevant communications to specific populations and individuals; follow up with program participants to assess program effectiveness.
Strategy: Keeping abreast of best practices in the field of synagogue engagement to assess which will be most effective at Temple; collaborate with staff and lay leadership to implement these practices and foster a culture at Temple that encourages engagement and relationship building; create a grassroots 1:1 program, leveraging the Board and volunteer committees to meet with a significant fraction of the membership, and gather key information for engagement strategy; develop relevant criteria to measure engagement and program success. ? Develop and implement ways to recruit, connect, motivate, and honor volunteers.
REQUIREMENTS: This position will report to Temple’s Executive Director and work closely with other Temple staff, as well as Board members and lay committees. This is a full-time exempt position with flexible hours. Must be available some nights and weekends depending on programs.
QUALIFICATIONS: Preferred experience: 3+ years in Jewish organizational life, in the field of engagement, member relations, or programming; Bachelor’s degree; Jewish knowledge; excellent written and oral communication skills and strong organizational skills, including collaboration with volunteers and lay committees; self-starter and self-motivator; standard technology skills (Word, Excel, Google Suite and database; Salesforce a plus); ability to work in a fast-paced team environment while remaining calm; a cooperative, collaborative and engaged team player; commitment to excellence, dedication, flexibility and a “do whatever it takes to accomplish the job” attitude.
Exempt, full time. Salary $48-60,000, depending on experience and responsibilities.
Benefits: Vacation, holiday and sick time, long-term disability, health and dental covered in full.