Central Synagogue is a thriving reform congregation in midtown Manhattan, serving 2,500 families and the larger community. We work towards a world in which Judaism is central to our lives and is a profound and positive force for humanity. We are constantly evolving as we pursue that goal. Together, we learn, worship, serve and continually redefine what it means to be Jewish today, both within our community and far beyond our walls. We do this through our programmatic areas of focus: Worship/Holidays/Music; Pastoral Care/Lifecycles; Adult Engagement; Youth and Family Engagement and Social Justice. For more information about our organization visit www.centralsynagogue.org.
The Online Community Manager will serve as the point person for our growing community of online members. Working closely with both the Adult Engagement and Membership teams, they will manage, support, and engage our virtual community, in order to deepen their connection to Central and to Judaism.
Reports to: Director of Adult Engagement
Department Hours: Full-time, Exempt and not eligible for OT, Monday through Thursday 9:00-5:30 and Friday 9:00 – 4:30 or equivalent, Occasional weekends and evenings.
Key Responsibilities/Essential Functions:
1. Manage virtual membership registration and onboarding process.
a. Work closely with Membership, OpenTent (Salesforce), and Communications teams to create an efficient and scalable process for welcoming new virtual members and orienting them to the benefits of memberships.
b. With rabbinic intern, design and support “welcome” and orientation events.
c. Manage registration process and maintain accurate records of membership and engagement in Salesforce.
d. Analyze and manage demographic, geographic, interest, and other data related to virtual members in order to align program offerings to the needs of this population.
2. Act as the front-line contact for our virtual members, available to answer questions about access to programming, services, groups, etc.
3. Work with other members of the Adult Engagement team to create virtual engagement experiences, including those specifically for our virtual affiliate members, and create regular communications promoting those experiences.
4. Manage and moderate online community spaces for virtual members, including a dedicated Facebook page, and any other community platforms.
5. Regularly act as the staff presence on our Facebook Live chat during Shabbat and some holiday services.
6. Work with Director of Congregational Engagement to create and support small groups of virtual members.
7. Partner with the Communications and Development teams to increase engagement and capitalize on development opportunities.
8. Work in partnership with communications department to set strategy for promotion and marketing for events.
9. Oversee project administrative management with some support from the Adult Engagement Administrative Assistant.
Skills and Knowledge:
• Excellent customer service skills
• Experience in program creation and project management
• Facility with Zoom, social media, and other online communication and collaboration platforms
• Experience in managing CRM data; Experience with Salesforce strongly preferred
• Some knowledge of Jewish holidays/lifecycles a plus
• Able to work independently with strong initiative
• Bachelor's degree preferred
• 3-5 years successfully working in a fast-paced, customer-oriented role
• Experience in building community
• High level of computer (we use Windows) literacy required: proven ability to quickly learn new software, resourcefulness in troubleshooting technical issues
• Fluency in English required
• Experience with Salesforce or other CRM databases very helpful; otherwise the ability to become an expert quickly
• Works well independently by exercising discretion and independent judgement
• This role is best filled by one that loves engaging with a wide range of people and building relationships
• Superior written and spoken communication: you tailor what you say and how you say it based on the listener/reader and the situation, you ask follow-up questions to make sure you understand and are understood
• Highly organized: you sweat the details and work hard to make sure everything is executed according to plan. But, you’re also comfortable making decisions on the fly.
• “Improver” mindset: you're always noticing and suggesting ways to make things better
• Fast learner, takes initiative, anticipates needs and adapts to situations as they arise