Membership and Community Engagement Manager
Oheb Shalom is an egalitarian, inclusive, diverse and multi-generational 315+ member congregation in South Orange NJ. Although Oheb Shalom has a rich, vibrant history, being one of the oldest conservative synagogues in the Northeast, it is known for being progressive and embracing Jewish tradition in the 21st century. This summer, we are thrilled to be welcoming new clergy – Rabbi Abigail Treu, Senior Rabbi and Cantor Eliana Kissner, recent JTS graduate and believe we are poised for tremendous growth.
To help realize our ambitions, Oheb Shalom is seeking to hire a
Membership and Community Engagement Manager to oversee all aspects of synagogue member recruitment, engagement and overall management of membership. The Manager will develop and execute member retention and new member acquisition and strategies with a focus on recruiting young families. The Membership & Community Engagement Manager reports to the Executive Director of Oheb Shalom and will work collaboratively with the professional staff, marketing manager, clergy, lay leadership and programming committees. This is a part time position (20 hours a week) and will require some weekends, evenings and flexibility in work schedule hours.
Essential Duties and Responsibilities
Attracting and Recruiting Members
Develop proactive and targeted strategies to recruit and attract new members
Serve as the first responder to general Oheb Shalom membership inquiries
Ongoing & calculated outreach, engagement strategies & touch points throughout the year to all prospective members
Design, develop and implement membership specific programming events
Partner with Preschool Director and Education Director on membership strategies, tours, and family engagement
Partner with new clergy to create & implement a plan suitable for each prospective member
Work closely with the communications lead on synagogue marketing and communications to support all membership outreach strategies, special events and programs.
Conduct follow-up efforts with all prospective members from program/event invitations; and create new opportunities for exposure to synagogue experiences.
Maintain regular contact with prospective members and act as a synagogue “matchmaker,” connecting prospective members with current members.
Manage application process for members from start to finish; notifying executive committee, key staff and leadership when new members join.
Maintain membership analytics and data; monitor and track retention trends and statistics
Evaluate current systems and infrastructure and propose enhancements
Integrating New Members
Create, plan and implement successful on-boarding strategy and program
Introduce, welcome and engage new members to the community
Identify where new members’ talents & interests would best be utilized to volunteer and engage
Delivery of “New Member” baskets upon first Friday following their signing
Help create communications to introduce new member to the congregation
Pair new members with current members (buddy system)
Monitor new member’s connectivity within Oheb; ensure they are connecting with others and track attendance of events
Develop and maintain relationship with every member (at least one outreach call a year to each member)
Ongoing, personal outreach for families who recently had a key life event (wedding, baby, etc) surgery, health concern, move etc.
Provide “concierge” service for any member needs, including one-stop shopping for information about anything in the synagogue community
Maintain and update “member notes” on all members (Shul Cloud)
In partnership with clergy and senior lay leadership, reach out to members to encourage attendance at events; identify and match members with volunteer committees.
Help fill current volunteer roles (both one-time event & longer term committee based
Ensure members feel they have proper opportunity to get facetime with new clergy
Own and manage “at risk” members, including strategic recommendations and action plan to drive re-engagement.
Request “exit interview” to meet with members who have resigned to understand their decision and get learnings to guide optimizations and changes
Notify Executive committee & staff of recently resigned members after departure
Qualities and Qualifications
Bachelor’s degree and/or relevant work experience
Outstanding written, verbal, and interpersonal communication skills
Competence with and/or knowledge of CRM platforms.
Detail-oriented, well organized, able to juggle multiple priorities and multiple stakeholders
Leadership skills along with a collaborative and collegial work style
Ability to self-direct and take initiative
Ability to think strategically about planning and management
Ambitious, can think creatively and out of the box
Ability to laugh
Keenly in tune with Jewish values and Jewish programming
Understanding and experience in working with volunteers in a not-for-profit Jewish institution
Ability to quickly learn about the unique characteristics of the Oheb community
Ability to interact with all staff and community members with kindness and integrity