The Membership Engagement Associate serves on the Member Engagement team and reports to the Membership Engagement Director. This position is critical to the membership team, and is expected to staff all membership events and large synagogue functions.
? Develop and implement membership engagement plans for retention of current members according to program goals. Execute the tactical plan developed by the Member Engagement Task Force, working with key players like the Adult Programs Director, clergy, and other departments.
This can include but is not limited to:
o Zip code programming
o Programming for specific demographics
o General programming that targets small groups of people
o Retreat weekends
o Affinity experiences
? Work with the Membership Engagement Director on staffing the New Member committee and coordinate all activities related to new members, including new member events, connection, and touch points.
? Coordinate, manage, track, and evaluate all membership acquisition and renewal activities, including new member acquisition mailings, and special appeals.
? Develop and implement prospecting and outreach plans for recruitment of new members according to program goals. Execute the tactical plan developed by the Prospecting Task Force, working with key players like the Adult Programs Director, clergy, and other departments. This can include but is not limited to:
o Social media strategy (working with the Communications department and content specialist)
o Non resident member model
o Develop “A Taste of Wilshire” programs
o Zip code/neighborhood recruitment
High Holy Days
? Participate in the execution of High Holy Days with the membership team, including congregant renewal, ticketing and ticket sales, etc.
? Other duties as assigned related to High Holy Days
? Share daily workload of stewarding individual member families: new prospects, dues assistance, engagement, problem-solving, accounting issues and questions, etc.
? Participate in the disciplined renewal strategy working with the Membership Director and the clergy.
? Assist the Membership Engagement Director in the partnerships with RS, ECC and BES. This includes attending and participating in Parent Advisory meetings and opportunities to get to know parent leadership better to activate them as ambassadors for the Temple and our ONE community campaign.
? Assist with consistent, well-planned New Member Committee/Events; Recruit and Manage the committee, 3-5 New Member Events per year with follow-up.
Other Duties as Assigned