LOCATION: Washington, DC
WORK SCHEDULE: Sunday - Thursday; Remote - 3 days/week & BBYO DC Hub - 2 days/week
SALARY RANGE: $42,000-$50,000
START DATE: October 1, 2021
Who is that one person who changed your life? Do you want to be that person for others? If so, read on, because BBYO is looking for awesome talent to join our team as a Customer Service Specialist as part of our Immersives team based in Washington, DC.
As a Customer Service Specialist for BBYO, you will be responsible for recruitment, registration and support of teens who participate with any BBYO Movement Experience.
The ideal candidate has a great personality, is outgoing, likes to offer individuals new experiences, extremely organized, solution- and detail- oriented, and quick to learn new technologies and platforms. This person has customer service experience and enjoys being ‘one step ahead’ in anticipating needs of. This position will report to the Manager of Program Registration and Administration.
You: You have experience working in customer service, travel programs, and engaging with teens and parents. You thrive when given the chance to sell amazing meaningful programs and support teens through the registration process. You equally love tending to all details behind-the-scenes, while keeping an eye on the big picture. You possess a skill set that includes strong customer service, logical thinking, and professional writing. You are a self-starter, a problem solver, a collaborative team player, tech savvy, and enjoy working in a constantly evolving environment. Making a difference in the lives of tens of thousands of Jewish teens feels both energizing and empowering, which makes you well-equipped to join our fast-paced and innovative team.
Us: We are a global network of passionate professionals working to amplify Jewish teen life worldwide. We are the Jewish community’s largest and fastest growing pluralistic platform for reaching and inspiring Jewish teens, built on 97 years of storied history. We do this challenging and invigorating work through our partners in more than 725 local, teen-led chapters across 55+ countries, at hundreds of weekend retreats during the school year, and across a rapidly growing suite of global exchanges, campaigns, and movement initiatives all year-round. Over the summer, we run dozens of immersive experiences including extensive Israel travel, missions, and community tours across six continents, and a myriad of leadership camps. Our team is strong, agile, creative, inclusive and every day is different by design. We are results-driven, and we enjoy working together as much as we believe in the mission we are chasing together.
What You will Get to Do as a Immersives Customer Service Specialist:
Customer Service [50% amount of hours/week]
Promote and respond to phone calls, emails, and any needs to families interested in Passport/Domestic program travel
Respond to phone calls, emails and any needs to families supporting International Convention
Follow up with all summer pre-registrants to get teens registered for following summer
Assist participants and staff on flight and travel related logistics.
Coordinate inventory of AZA, BBG, and BBYO Movement swag and ritual items.
Serve as a key member of the Immersives team, working every day to advance BBYO’s organizational goals
Travel Assistance and Department Coordination [50% amount of hours/week]
Responsible for collection of IC travel for all teens and organizing airport response
Responsible for collection of medical, travelforms for all Immersive Experiences (IC, Passport and Domestic)
Maintain Immersive Department section of BBYO’s internal employee intranet/Sharepoint.
Send welcome packets and summer information to all new BBYO full-time and contract employees
Serve as a key member of the Immersives team, working every day to advance BBYO’s organizational goals.
Order, track, and inventory department’s supplies -- collect, order, pack, mail, track shipping of materials to camps and for domestic programs and receiving materials back
Bachelor’s degree required
2-3 years of relevant professional experience
Experience working with international or domestic travel programs
Experience with sales and customer service
Ability to manage participant data, event revenue, expense, supply inventory and travel details accurately
Excellent database, writing and communication skills
Ability to travel on an as needed basis – approximately 20% of the year, to support BBYO Passport’s business as well as attend core BBYO annual moments like Staff Conferences, International Convention, Summer Experiences, and Passport staff training.
Preferred, but not required, skills:
Comfortable with technology, social media, and other creative tools
Experienced traveler with extensive ability in navigating airlines, airports, and new cities
Benefits of Working for BBYO:
Health, Dental, Vision, Short- & Long-Term Disability, and 2.5x Salary Life Insurance
Unlimited paid time off (PTO)
22 Paid Secular and Jewish Holidays
Flexible Work Environment
Generous 403b and Roth Retirement Plan with Vested Match
You will find friends and a place where you can have fun, learn, grow, celebrate your Jewish identity, give back to your community, and, most important, be yourself.